Account Manager
United Kingdom
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Job Description
Account Manager
Greater London, England

Job Summary

Client Partner (On-site) – UK&I

Job Descriptions

P&L owner for the account – Will own entire Sales & Delivery

 

Serve as the Apex interface for the customer, coordinating across delivery, sales support, finance, and internal stakeholders to resolve issues and manage expectations.

 

Manage day‑to‑day customer account operations, ensuring smooth delivery execution, adherence to SLAs, and consistent service quality across all engagements.

 

Support account revenue and margin objectives, owning forecasts, billing accuracy, change requests, and cost controls in line with the overall account P&L targets.

 

Identify and execute incremental growth opportunities, including renewals, small upsell/cross‑sell initiatives, and scope expansions in collaboration with the Regional Portfolio Director.

 

Ensure strong governance and risk management, driving regular account reviews, compliance to contractual terms, operational reporting, and early identification of delivery or commercial risks..

 

Key Responsibilities

1.A single point of accountability for the client, ensuring seamless delivery of services, cross, upsell of IT solution aligned to customer business objectives
2.Develop and execute multi-year account plan alignment with customer priorities and industry trends
3.Responsible for Account Performance in terms of Revenue, Profitability, payment cycles and growth
4.Ensure high-quality delivery of contracted services and solutions
5.Partner with delivery leadership to address risk, optimize performance and ensure client satisfaction
6.Leads contract negotiations, renewals and pricing discussions

Skill Requirements

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Other Requirements

 

Key Responsibilities 

Manage customer expectations and relationship in /$1bn – /$5bn Mid Market customer segment allocated to the individual

 

Cross Sell  other service lines to increase wallet share of HCLTech services in customers allocated to the individual

Candidate Profile

A proactive, problem-solving mindset , Self Starter, energetic, motivated with a positive attitude

 

Forward thinkers capable of driving next generation AI driven and Agentic IT services

 

5+ years of experience in enterprise services sales, with a focus on digital transformation and/or Infrastructure Services experience-led solutions.

 

Deep Knowledge of Infrastructure services, Application Services and Engineering services Sales 

 

Proven ability to lead and scale cross-functional sales strategies across large, distributed teams.

 

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.