Senior Administrator - Azure Active Directory
India
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Job Description
Senior Administrator - Azure Active Directory
Lucknow, Uttar Pradesh

Job Summary

Managed Print Services (LRS) Technical Specialist (L2) The Managed Print Services (LRS) Technical Specialist (L2) is a senior technical role responsible for the stability, optimization, and operational management of enterprise print services across a global environment. The role provides advanced (L2) support for Managed Print Services, with strong expertise in LRS VPSX, backend print management tools, and multi‑vendor print ecosystems including HP and other OEM platforms. This position acts as a key escalation point for complex print‑related incidents, performing in‑depth troubleshooting, root cause analysis, and resolution across print queues, drivers, firmware, secure printing, and output management services. The role owns print configuration management, testing, certification, and deployment activities, ensuring reliable service delivery and minimal business disruption. In addition to operational support, the L2 specialist plays a critical role in print environment standardization, upgrades, and lifecycle management, including driver and firmware updates, portal and queue management, warranty coordination, consumables support alignment, and reporting. The role collaborates closely with vendors, internal infrastructure teams, and service leads, while maintaining technical documentation, knowledge articles, and configuration specifications to support continuous improvement and global service quality.

Key Responsibilities

Manage in-scope Backend Print Management Tool • Provide information about installed print queue names to customer • Provision unmanaged printers to Customer printer portal & enroll for print queue management • Conduct adequate testing and certification • Provide Level 2 & 3 support • Provide Incident Resolution & Root Cause Analysis • Provide advice to Customer via Team lead on • Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications • Potential impact on performance • Technical feasibility • Report on printing problems • Provide usage-based reporting • Provide technical assistance for Print Configuration Services • Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations • Review and approve standard Print Configuration Specifications • Implement and deploy Print Configuration for in-scope Hardware from a centralized management system • Conduct system-level and End-User testing of Print Configuration(s) to validate that they perform in accordance with the approved Specifications and can be deployed successfully • Managed Print Configuration testing results • Manage deployment efforts using formal project management tools, methodologies and standards • Manage and/or coordinate upgrades, patches and alerts • Create /update new knowledge articles for newly identified issues and their resolution. Qualification - B-Tech or any equivalent bachelor’s degree

Skill Requirements

 Print Configuration Management o Print Environment Monitoring o Print Environment Management • Print Firmware Management o Print Driver Management o LRS VPSX Queue for Special Print Unmanaged Printers o LRS Portal Management o OEM & 3rd Party Coordination o Output management LRS • Warranty Management o Label Printing Software Support • Consumables Management Support Coordination • LRS VPSX via AIX Unix • Global MPS Solution • Label and Bulk printing • Print font management • Secure Print • AIX, Linux • Oracle

Other Requirements

 Fluent English
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.