Senior Agile Business Analyst
Sweden
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Job Description
Senior Agile Business Analyst
Goteborg, Västra Götalands län

Job Summary

Position : Engagement Manager Or Business Relationship Manager.:
The Engagement Manager is accountable for strengthening client relationships, driving customer experience, enabling downstream growth, and proactively identifying insights and business opportunities across the customer portfolio.

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Accountabilities Overview

1. Customer Experience (CSAT / NPS)
• Build trusted relationships with client Directors, DPOs, and hiring managers.
• Improve CSAT/NPS by eliminating unmanaged escalations and ensuring seamless communication.
• Proactive Customer Engagement

2. Growth Enablement
• Lead insight to action in adjacent areas of existing deliveries,
• Maintain visibility into adjacent initiatives, programs, and evolving customer priorities.
• Communicate customer challenges & needs
• Work closely with VSMs, CSMs  (DFS colleagues) to identify DBS opportunities
• Shape hypotheses, business cases, and value propositions with Solution/CoE teams.
• Participate in solution walkthroughs, customer discussions, and commercial cycles.
• Ensure delivery feasibility and alignment during pursuits.
• Partner closely with Sales to identify, nurture, and help close downstream opportunities emerging from delivery.

3. Delivery Governance
• Conduct regular health checks, QBRs/MBRs, and roadmap discussions.
• Surface risks and issues early—before escalation—and ensure timely, transparent closure.
• Bring in delivery and sales leadership where appropriate to ensure alignment and transparency.

4. Act as the Voice of the Customer
• Bring structured, real time customer insights into the delivery organization.
• Translate feedback, KPIs, and sentiment into actionable improvement plans.
Connect delivery outcomes to client business KPIs and strategic objectives

Key Responsibilities

1. Gather, analyze, and document business requirements from stakeholders and translate them into actionable tasks for development and implementation.
2. Conduct feasibility studies, impact assessments, and risk analysis to support decision-making processes.
3. Create detailed functional specifications, user stories, and acceptance criteria for development teams.
4. Collaborate with product owners, project managers, and development teams to ensure project deliverables meet business objectives and adhere to agile methodologies.
5. Facilitate workshops, meetings, and feedback sessions to gather requirements and ensure stakeholder alignment.
6. Perform gap analysis and recommend solutions to streamline processes and optimize business performance.
7. Participate in sprint planning, daily standups, sprint reviews, and retrospectives to drive continuous improvement and agile best practices.

Skill Requirements

1. Proficiency in business analysis methodologies, tools, and techniques.
2. Experience with agile methodologies such as scrum, kanban, or safe.
3. Strong analytical and problem-solving skills.
4. Excellent communication and stakeholder management abilities.
5. Ability to work effectively in a fast paced, collaborative environment.
6. Knowledge of process modeling, data analysis, and requirements management.
7. Certification in business analysis (e.g., cbap) and agile methodologies (e.g., certified scrum master) is a plus.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.