Senior Support Engineer - IT Operations
India
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Job Description
Senior Support Engineer - IT Operations
| Bangalore, KarnatakaHyderabad, Telangana

Job Summary

Skill Matrix
Required / Yes / No
Rating (1-5), Less rating is 1
Unix/Linux - File handling, Log monitoring, Server monitoring, Script analysis, etc.,
Yes
 4
SQL - Oracle for Query writing/execution
Yes
 4
Autosys / Control-M - Job Monitoring 
Yes
 3
Service Now - Incident/Change Management 
Yes
 4
Monitoring tools - Splunk/ITRS Geneos/Grafana
Yes
 3
Production support knwoledge 
Yes 
 4

 

Key Responsibilities

  1. L2 Application Support with strong Unix administration skills including file handling, log monitoring, CPU/memory checks, and system health monitoring.
  2. Hands‑on experience in Oracle SQL, including complex query writing and execution.
  3. Expertise in batch operations and monitoring using Autosys / Control‑M.
  4. Proficient in ServiceNow for Incident, Change, and Problem Management.
  5. Experience with monitoring tools such as ITRS, Grafana, and similar platforms.
  6. Strong application support knowledge with ability to troubleshoot, analyze issues, and ensure system stability in a production environment.

Skill Requirements

1. Strong Understanding Of Product Support Processes And Methodologies At L1, L2, And L3 Levels.
2. Familiarity With Ticketing Systems And Support Tools.
3. Basic Knowledge Of It Operations And Infrastructure.
4. Excellent Communication And Interpersonal Skills For Effective Customer Interaction And Team Collaboration.

Other Requirements

1. Itil Foundation Certification Is Recommended But Not Mandatory.
2. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.