Sr Subject Matter Expert (Support&Ops)
India
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Job Description
Sr Subject Matter Expert (Support&Ops)
Others, Uttar Pradesh

Job Summary

Operations Manager – SRE & Intelligent Infrastructure. The Operations Manager leads next-generation infrastructure operations, transforming traditional tower-based delivery into a converged, platform-driven, and SRE-aligned operating model. This role is responsible for end-to-end ownership of core infrastructure services, including compute, cloud, databases, storage, and backup. It ensures high availability, automation-first operations, AI-driven insights, and elimination of reactive/manual models. The role operates in a single-provider delivery model with full accountability for stability, performance, and continuous improvement.

Key Responsibilities

End-to-End Ownership: Own 24x7 infrastructure operations, ensure stability, eliminate silos, and drive integrated delivery. -Converged Platform Model: Drive cross-skilled teams and platform engineering mindset. -SRE & Reliability: Implement SLI/SLO/Error budgets, reduce toil, improve resilience. -AI-led Operations: Use AIOps and GenAI for prediction, RCA, and decision support. -Hyper automation: Implement automation pipelines and self-healing systems. -Observability: Drive full-stack observability and anomaly detection. -Predictive Operations: Enable trend-based planning and risk prevention. -Change Governance: Ensure zero outage changes with strong validation. -Backup & Resilience: Ensure backup success, DR readiness, and recovery. -Security & Compliance: Drive patching, vulnerability fixes, audit readiness. -Governance: Run control tower, dashboards, and reporting. -Team Leadership: Build cross-skilled, automation-first teams. -Transformation: Drive AI, automation, and continuous improvement.

Skill Requirements

Compute Platforms: Windows, Linux, AIX, VMware, Hyper-V, Nutanix - Cloud Operations: Azure, AWS - Databases: Oracle, SQL Server, Sybase, DB2 - Storage: SAN/NAS (EMC, IBM, cloud storage) - Backup & Recovery: Commvault, NetWorker, Veeam

Other Requirements

Technical: Compute, Cloud, DB, Storage, Backup Tools: ServiceNow, LogicMonitor, Dynatrace, Moogsoft, Ansible Frameworks: ITIL, SRE Leadership: Ownership, stakeholder management, decision-making
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.