Job Summary

Trust and Safety JD

Responsibilities:

• Analysis and Review:

  • Conduct thorough analysis of data and user-generated content related to either Trust & Safety or Google Maps, depending on the specific team assignment.

  • Identify and escalate policy violations, inaccuracies, or potential risks according to established guidelines.

  • Utilize internal tools and systems to review and process large volumes of data efficiently.

• Process Improvement:

  • Contribute to the development and improvement of operational processes and workflows.

  • Identify trends and patterns in data to recommend solutions for enhancing efficiency and accuracy.

  • Participate in quality assurance initiatives to maintain high standards of service delivery.

• Collaboration and Communication:

  • Collaborate effectively with cross-functional teams, including engineers, product managers, and policy specialists.

  • Communicate findings and recommendations clearly and concisely to stakeholders.

  • Maintain accurate and up-to-date documentation of processes and procedures.

• Google Environment Expertise:

  • Demonstrate a strong understanding of Google's work environment and internal tools.

  • Adhere to Google's policies and procedures, ensuring compliance with relevant guidelines.

  • Be comfortable in a fast paced changing environment.

Qualifications:

• Experience:

  • 5 years of professional experience in hands-on with Trust & Safety, Policy Enforcement or Spam Prevention / Content Moderation. Or Google Maps Abuse prevention.

  • Proven experience working within a Google work environment is essential.

• Skills:

  • Strong analytical and problem-solving skills.

  • Excellent written communication skills.

  • Excellent attention to detail and accuracy.

  • Proficiency in using data analysis tools and software.

  • Strong communication and interpersonal skills.

  • Ability to work independently and as part of a team.  

  • Ability to adapt to changing priorities and deadlines.  

• Education:

  • Bachelor's degree in a relevant field (e.g., Information Technology, Business Administration, or related discipline).

Preferred Qualifications:

• Experience with specific tools used within Trust & Safety or Google Maps.

• Familiarity with SQL, data visualization and reporting tools.

• Knowledge of relevant industry standards and regulations

Location:

• Hyderabad, India

Key Responsibilities

1. Lead the test planning phase, including defining the testing scope, objectives, and strategies.
2. Conduct testing activities on android and software applications to identify defects and ensure functionality.
3. Develop test cases, scenarios, and scripts for different testing phases such as functional, regression, and performance testing.
4. Coordinate with the development team to address and resolve issues identified during testing.
5. Create test reports and communicate with stakeholders on the progress and outcomes of testing.
6. Implement and continuously improve testing processes and methodologies to enhance efficiency and quality.

Skill Requirements

1. Strong expertise in test planning methodologies and tools.
2. Proficient in android testing techniques and tools.
3. In-depth knowledge of software testing principles and practices.
4. Experience in creating test cases, test scenarios, and test scripts.
5. Excellent analytical and problem-solving skills.
6. Strong communication and interpersonal abilities to effectively collaborate with cross functional teams.
7. Ability to prioritize and manage multiple tasks in a fast paced environment.
8. Attention to detail and a critical thinker to ensure comprehensive testing coverage.

Other Requirements

1.ISTQB (International Software Testing Qualifications Board) certification is preferred.