Tower Lead - IAM Project management
India
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Job Description
Tower Lead - IAM Project management
Others, Karnataka

Job Summary

Sr Services Consultant (> 8 years)

 

Job Overview

 

This position is responsible for the expert technical knowledge of and ability to effectively provide managed services and support of chosen expertise both at the individual product level and solution level within the client environment.

Key Responsibilities

Key Responsibilities Monitoring of SiteMinder, Advanced Authentication and VIP Auth Hub solution components. Preventive maintenance and health checks. Performance fine tuning of solution components as applicable. Check Status of System Logs, Solution components, Scheduled Jobs and Processes on a periodic basis. Perform scheduled backup and restore and test of backup on a periodic basis. Periodic Performance analysis & fine tuning, Capacity analysis, Disaster recovery and Patching activities as applicable Utilize Managed Services Best Practices to accurately and efficiently implement products of chosen expertise as a solution within the client environment. Triage Support Calls. 

Skill Requirements

Typical Role Definition

 

Professional Staff. An intermediate level professional role. Some evaluation, originality or ingenuity required to perform tasks. Knows and applies the fundamental concepts, practices, and procedures of a particular field.

 

Job Specific Authority and Scope

 

  • Generally, works without consulting their manager.
  • Independent decisions are made daily.
  • Accountable and responsible for the managed services and support activities from a technical perspective.
  • Examples of typical decisions without manager consultation:
    • Decision regarding product and/or solution installation or patching or upgrade.
    • Decision regarding product and/or solution configuration in client environment.
    • Decision regarding technical troubleshooting process.
    • Typically has no direct reports.
    • Typically has no total staff.
    • Typically has a geographic focus of Region (APJ/EMEA/LA/NA).
    • Typically, does not manage a budget.

 

Business Travel

 

Business travel is based on business or customer demand.

 

Physical demands:

 

Work from office or remote as per project requirements and organization policy. Working in Shifts as required. No special physical demands.

 

Preferred Education

 

Bachelor's Degree or global equivalent in Computer Science or business-related field.

 

Work Experience

 

Typically, 8 or more years of work experience as an IT professional are required for this position.

Educated in Information Technology and prefer a minimum of 8 years of experience at an IT professional

services or software organization.

 

Skills & Competencies

 

  • SiteMinder installation, patching, upgrade & configuration.
  • Knowledge of LDAP Directory Server.
  • Advanced Authentication installation, patching, upgrade & configuration.
  • VIP Auth Hub installation, patching, upgrade & configuration.
  • Development and/or Scripting skills applicable for automation.
  • Basic knowledge of RDBMS databases with respect to SQL queries and debugging.
  • Able to understand Solution Architecture.
  • Expert knowledge in Kubernetes, Dockers, and VMWare.
  • General concepts of High Availability, Fail Over and Disaster Recovery.
  • Experience in Security Domain in one or more of the following areas
  • Certificate Life cycle
    • PKI concepts
    • Identity & Access management concepts.
  • Demonstrate ability to engage in hands-on service and support of software technology at a complex level for the individual products of chosen expertise.
  • Proven comprehension of solution capabilities and how specific products within the solution are designed to be integrated into the client environment.
  • Possess advanced technology troubleshooting skills for products of chosen expertise and basic general technology troubleshooting capabilities.
  • Triage incidents and support issues and take them to closure.
  • Ability to work under pressure.
  • Excellent written and oral communication skills in English.

 

Other Requirements

Certifications

 

Within first 90 days must achieve CA Technologies product training and certification in a minimum of 2 chosen products of expertise as agreed to by your Manager. Also, complete associated solution training that aligns with chosen products. External operating system or specific technology certifications are a plus. Must maintain updated training as required annually. Demonstrated product proficiency, by achieving either a Professional or Business Analyst level CA Services Certification (or similar technical accreditation) or CA Services work experience may substitute for external work experience, as determined by CA Services in its discretion.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.