AI Enterprise Architect
United States
Apply now
Job Description
AI Enterprise Architect
Atlantic, New Jersey

Job Summary

We are looking for a visionary and accomplished leader to join us as the Head of Customer support for a GenAI Software product/platform. This strategic role is pivotal in shaping the future of our customer experience by driving operational excellence, innovation, and customer satisfaction across all support channels. The ideal candidate will bring deep expertise in global support operations, AI-driven service transformation, and escalation management, along with a passion for delivering exceptional customer outcomes. 

Key Responsibilities

Strategic Leadership:  Develop and execute a long-term vision for customer support that aligns with organizational goals and enhances customer loyalty.  Team Leadership & Development:  Build, lead, and inspire a high-performing, geographically distributed support tea

Skill Requirements

  • Passion for customer advocacy and innovation. 

  • Strong analytical and data-driven decision-making skills. 

  • Ability to thrive in high-growth, rapidly evolving environments. 

  • Experience in SaaS, IT services, or enterprise technology sectors. 

  • Track record of driving digital transformation and operational excellence in customer support. 

Other Requirements

  • 17+ years of experience in customer support or customer success, with at least 5 years in a senior leadership role. 

  • Proven track record of managing large-scale, global support operations in a fast-paced, technology-driven environment. 
Maximum Salary (US): 
Minimum Salary (US): 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.