Job Summary
Account Manager for HC Provider
Key Responsibilities
- Client Relationship Management and Business Development:
- This role will manage existing client relationships significantly expand services, and build a diverse. portfolio through the opportunity management cycle of Prospect-Evaluate-Propose-Close.
- This account has aggressive growth potential through cross sell and upsell, which the candidate must effectively drive.
- Own the strategic agenda for that account as well as create and manage executive level connects between customer and HCL executive teams. Will need to drive structured governance with customer focused on delivery and thought leadership.
- Ability to understand the industry trends and establish engaging dialogue with the client stakeholders.
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- Having sold and enabled solutions around Infrastructure, Application Development and Support, Cloud, Digital and Analytics and Engineering & R&D services will be key.
- Create strong proactive new opportunity pipeline and conversion to drive top line growth for these customer partnerships.
- Drive proactive PoCs and PoTs aligned to customer focus and initiatives finally converting into new opportunity pipeline creation.
- Delivery Assurance:
- Drive thought leadership to help address customer business challenges by liaising effectively with various internal solution and practice teams, to bring timely solutions to the customer.
- Collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client.
- Work closely with and manage/guide internal stakeholders in delivery, recruitment and other supporting functions to align on goals and deliver for the customer.
- Account Planning and Governance:
- Create strategic roadmap to drive growth within the account and execute that plan to drive incremental revenue, manage customer negotiations, drive pricing discussions, etc.
- Engage with horizontal and solution teams to proactively identify improvement/opportunity areas – sell cross-business unit solutions to the client.
- Expand HCLs footprint and come up with creative solutions that help solve business problems.
- Drive monthly and quarterly topline and bottom-line performance against the finalized targets.