Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Chennai, Tamil Nadu

Job Summary

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

7 to 11 years of experience in enterprise network environment support and network operations. Provide in-depth technical support to customers through CISCO and other OEM of network domain. Technically aware customer service engineers who demonstrate excellent customer care skills. Cooperating with internal higher level network designers. Provide service improvement input wherever possible. May do proactive risk management Provide support on escalated issues and critical core technical jobs and coordinate with the OEM for escalated issues. Working on Amazon & Azure Cloud Network Security will be an additional advantage 

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

Technical skills: Excellent hands-on experience on the following technologies : Routing protocols MPLS EIGRP, OSPF, BGP, IWAN LAN Switching ACI VLAN, VTP, STP, Ether-Channel, CoS WAN MPLS, MPLS/VPN, MPBGP TCP/IP protocol suite, Quality of Service Application protocols HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. Network Security IPSec VPN, AAA Architecture, TACACS+, RADIUS Data Center Architecture Network, DNS/DHCP/Proxy Excellent hands-on experience on the following products: Cisco L3 & L2 Switches Cisco Nexus 9K/7K/5K/2K Series of switches Cisco IOS Software and NX OS Software Wireless LAN technologies – Cisco and Aruba Central (Preferred) SDAWAN – Velo Cloud (SDWAN Architecture, Edge device configuration, Tloc, OMP) Firewall – Palo alto, Zscaler (Preferred) Whitelisting/SSL Bypass Device Monitoring Tool – SolarWinds/Backup WAN Acceleration/optimization Riverbed Application Load balancers F5 Big IP LTM/GTM or Citrix NetScaler VMWare NSX Network Management tools – Infoblox, Net Scout, Dynatrace, Splunk

Other Requirements

Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers Must be open for 24x7 availability. 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.