Administrator (Support & Operations)
Philippines
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Job Description
Administrator (Support & Operations)
Others, Metro Manila

Job Summary

L2 Migration Support / Hypercare Engineer – M365 

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migrationAct as the primary escalation point for L1/service desk during migration wavesTroubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and OutlookValidate user access to Teams (channels, chats, files, meetings) post migrationResolve permission, membership, and ownership issues in Teams and M365 groupsInvestigate and fix OneDrive sync, file access, and data consistency issuesTroubleshoot authentication, MFA, and conditional access-related problemsSupport Outlook profile reconfiguration and mailbox connectivity issues (if applicable)Monitor migration queues, logs, and error reports (Quest tool outputs)Perform data validation and reconciliation checks after migrationCoordinate with migration SME, engineering, and infra teams on critical incidentsMaintain incident tracking, RCA documentation, and resolution timelinesProvide real-time support during cutover windows and post-migration stabilizationAssist users with quick fixes, workarounds, and guidance during transitionEnsure adherence to SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts across migration batchesParticipate in daily war-room calls and status updatesIdentify recurring issues and recommend improvements to migration processPrepare hypercare closure reports and handover to steady-state support teams 

Key Responsibilities

L2 Migration Support / Hypercare Engineer – M365 

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migrationAct as the primary escalation point for L1/service desk during migration wavesTroubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and OutlookValidate user access to Teams (channels, chats, files, meetings) post migrationResolve permission, membership, and ownership issues in Teams and M365 groupsInvestigate and fix OneDrive sync, file access, and data consistency issuesTroubleshoot authentication, MFA, and conditional access-related problemsSupport Outlook profile reconfiguration and mailbox connectivity issues (if applicable)Monitor migration queues, logs, and error reports (Quest tool outputs)Perform data validation and reconciliation checks after migrationCoordinate with migration SME, engineering, and infra teams on critical incidentsMaintain incident tracking, RCA documentation, and resolution timelinesProvide real-time support during cutover windows and post-migration stabilizationAssist users with quick fixes, workarounds, and guidance during transitionEnsure adherence to SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts across migration batchesParticipate in daily war-room calls and status updatesIdentify recurring issues and recommend improvements to migration processPrepare hypercare closure reports and handover to steady-state support teams 

Skill Requirements

L2 Migration Support / Hypercare Engineer – M365 

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migrationAct as the primary escalation point for L1/service desk during migration wavesTroubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and OutlookValidate user access to Teams (channels, chats, files, meetings) post migrationResolve permission, membership, and ownership issues in Teams and M365 groupsInvestigate and fix OneDrive sync, file access, and data consistency issuesTroubleshoot authentication, MFA, and conditional access-related problemsSupport Outlook profile reconfiguration and mailbox connectivity issues (if applicable)Monitor migration queues, logs, and error reports (Quest tool outputs)Perform data validation and reconciliation checks after migrationCoordinate with migration SME, engineering, and infra teams on critical incidentsMaintain incident tracking, RCA documentation, and resolution timelinesProvide real-time support during cutover windows and post-migration stabilizationAssist users with quick fixes, workarounds, and guidance during transitionEnsure adherence to SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts across migration batchesParticipate in daily war-room calls and status updatesIdentify recurring issues and recommend improvements to migration processPrepare hypercare closure reports and handover to steady-state support teams 

Other Requirements

L2 Migration Support / Hypercare Engineer – M365 

Provide L2 support during migration hypercare phase for Microsoft Teams tenant-to-tenant migrationAct as the primary escalation point for L1/service desk during migration wavesTroubleshoot post-migration issues related to Teams, OneDrive, SharePoint, and OutlookValidate user access to Teams (channels, chats, files, meetings) post migrationResolve permission, membership, and ownership issues in Teams and M365 groupsInvestigate and fix OneDrive sync, file access, and data consistency issuesTroubleshoot authentication, MFA, and conditional access-related problemsSupport Outlook profile reconfiguration and mailbox connectivity issues (if applicable)Monitor migration queues, logs, and error reports (Quest tool outputs)Perform data validation and reconciliation checks after migrationCoordinate with migration SME, engineering, and infra teams on critical incidentsMaintain incident tracking, RCA documentation, and resolution timelinesProvide real-time support during cutover windows and post-migration stabilizationAssist users with quick fixes, workarounds, and guidance during transitionEnsure adherence to SLA timelines and priority handling (P1/P2 issues)Support bulk issue resolution efforts across migration batchesParticipate in daily war-room calls and status updatesIdentify recurring issues and recommend improvements to migration processPrepare hypercare closure reports and handover to steady-state support teams 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.