Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Bengaluru, Karnataka

Job Summary

The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process .

Key Responsibilities

Own end to end service, contract, and relationship management for client accounts Ensure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments Lead service governance, reviews, SLA/KPI performance tracking, and executive reporting Maintain strong customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation Drive continual service improvement, risk mitigation, and service excellence Manage financial governance including billing, credits, and financial health checks Support portfolio growth and demand management aligned to client IT and business strategy Enable operational readiness through effective service operations, resourcing, and process execution

Skill Requirements

Service & program management, strong business/financial acumen, effective multi level communication, telecom experience, proficient in Google tools (PowerPoint, Excel, Word), excellent English skills.

Other Requirements

Education Requirements: Min/Preferred Education Level: Bachelor’s or equivalent degree Candidate Background: Skills, Knowledge, and Abilities: Min/Preferred: Skills, Knowledge, Abilities and Experience Minimum: 2-3 years of related service management experience Minimum: Strong organizational, presentation, and problem-solving skills Minimum: Business and Financial acumen Minimum: Ability to communicate with multiple levels of leadership Minimum- Demonstrated skills in Google product suite, including PowerPoint, Excel & Word

ITIL\\\\r\\\\n\\\\r\\\\nService & program management, strong business/financial acumen, effective multi level communication, telecom experience, proficient in Google tools (PowerPoint, Excel, Word), excellent English skills.\\\\r\\\\n\\\\r\\\\nJD:\\\\r\\\\nRole, Purpose, and Scope: The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process. \\\\r\\\\n\\\\r\\\\nMain departmental relationships: SMDE\\\\r\\\\nClient/vendor relationships: Internal and External Stakeholders \\\\r\\\\n\\\\r\\\\nResponsibilities:\\\\r\\\\nOwn end to end service, contract, and relationship management for client accounts\\\\r\\\\nEnsure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments\\\\r\\\\nLead service governance, reviews, SLA/KPI performance tracking, and executive reporting\\\\r\\\\nMaintain strong customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation\\\\r\\\\nDrive continual service improvement, risk mitigation, and service excellence\\\\r\\\\nManage financial governance including billing, credits, and financial health checks\\\\r\\\\nSupport portfolio growth and demand management aligned to client IT and business strategy\\\\r\\\\nEnable operational readiness through effective service operations, resourcing, and process execution\\\\r\\\\n\\\\r\\\\nEducation Requirements: \\\\r\\\\nMin/Preferred \\\\r\\\\nEducation Level: Bachelor’s or equivalent degree \\\\r\\\\n \\\\r\\\\n\\\\r\\\\nCandidate Background: Skills, Knowledge, and Abilities: \\\\r\\\\nMin/Preferred: Skills, Knowledge, Abilities and Experience \\\\r\\\\nMinimum: 2-3 years of related service management experience \\\\r\\\\nMinimum: Strong organizational, presentation, and problem-solving skills \\\\r\\\\nMinimum: Business and Financial acumen \\\\r\\\\nMinimum: Ability to communicate with multiple levels of leadership \\\\r\\\\nMinimum- Demonstrated skills in Google product suite, including PowerPoint, Excel & Word \\\\r\\\\n\\\\r\\\\nAdditional Skills Required \\\\r\\\\nLanguages English (Verbal and Written) Proficiency Level - 90%/C1\\\\r\\\\nGoogle suite,Power Point, Excel, Outlook, Word, Teams (Intermediate)\\\\r\\\\nPreferred: Telecommunications knowledge/experience\\\\r\\\\n\\\\r\\\\n
 

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.