Administrator (Support & Operations)
India
Job Description
Administrator (Support & Operations)
Madurai, Tamil Nadu

Job Summary

The EUITES Hardware Asset Management & Procurement role is responsible for managing the complete lifecycle of end-user IT equipment, including procurement, inventory control, asset tracking, and disposal, while ensuring operational efficiency, compliance, and global coordination with internal teams and external vendors.

Key Responsibilities

Manage end-user IT equipment lifecycle, including procurement, deployment, inventory, and disposal 

Maintain accurate asset, stock, and inventory records across tools and repositories 

Coordinate globally with vendors for procurement activities, including order placement, goods receipt, and invoice processing 

Manage IT equipment catalogues, including master data, pricing, configurations, and workflows 

Oversee and support e‑waste disposal processes in line with regulatory and organizational standards 

Create, maintain, and track procurement documentation and related records 

Work extensively in ServiceNow modules including Incident, Request, Asset, Stock, and Knowledge 

Collaborate with multiple internal teams and global customers to support EUITES operations 

Provide necessary reporting, analytics, and operational metrics 

Participate in operational and governance meetings as required 

Support shift-based operations covering multiple time zones

Skill Requirements

Minimum two years of experience in IT Hardware Asset Management and procurement 

Strong analytical and problem-solving skills 

Proficiency in Microsoft Office tools, with advanced knowledge of Excel 

Hands-on experience with ITSM tools such as ServiceNow and procurement platforms like Ariba 

Strong written and verbal communication skills 

Ability to work independently in a global operational environment 

Self-driven, proactive, and delivery-focused mindset  

Other Requirements

Strong understanding of end-user IT equipment and enterprise asset management processes 

Experience working in global or multi-country support environments 

High level of integrity, confidentiality, and professionalism 

Flexibility to take on additional responsibilities based on business needs  

 

Additional Request (Optional): 

Preferred candidates with experience in large enterprise or managed service environments 

Exposure to manufacturing, automotive, or industrial IT support ecosystems is an advantage 

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.