Administrator (Support & Operations)
Bulgaria
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Job Description
Administrator (Support & Operations)
Sofia, Sofia City

Job Summary

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.ctor. \r\n\r\n \r\n\r\nResponsibilities: \r\n\r\nPerform firmware upgrades and patching of network devices according to agreed frequency and OEM recommendations. \r\n\r\nManage WAN and DC-LAN infrastructure, including troubleshooting Fortinet SD-WAN. \r\n\r\nConfigure HPE/Aruba switches and Aruba Wireless controllers. \r\n\r\nHandle DNS/DHCP/IPAM tools such as EfficientIP and Infoblox. \r\n\r\nVerify connectivity of infrastructure and directly connected network equipment. \r\n\r\nManage load balancers using ADC and F5. \r\n\r\nManage SSL encryption protocols and configurations. \r\n\r\nCoordinate with customers regarding application impact and functionality issues. \r\n\r\nAdd, remove, and configure nodes to load balancer based on capacity requirements. \r\n\r\nReview and approve proposed changes for capacity management. \r\n\r\nCollaborate with identity and access management team for load balancing authentication systems. \r\n\r\nProvide IMAC support for physical network devices in data centers. \r\n\r\nDeploy, test, and manage network equipment, software, and cabling. \r\n\r\nGenerate operational reports and SLA reports for auditing purposes. \r\n\r\nMonitor network queue using customer ITSM platform. \r\n\r\nMaintain network topology and device logs. \r\n\r\nWork with customer and/or third-party vendors for network operational support. \r\n\r\nImplement proactive monitoring and self-healing capabilities to limit network outages. \r\n\r\nIdentify and resolve network problems in accordance with customer policies and service levels. \r\n\r\nNotify customer of third-party vendor failures to perform work according to contract provisions. 

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

ctor. \r\n\r\n \r\n\r\nResponsibilities: \r\n\r\nPerform firmware upgrades and patching of network devices according to agreed frequency and OEM recommendations. \r\n\r\nManage WAN and DC-LAN infrastructure, including troubleshooting Fortinet SD-WAN. \r\n\r\nConfigure HPE/Aruba switches and Aruba Wireless controllers. \r\n\r\nHandle DNS/DHCP/IPAM tools such as EfficientIP and Infoblox. \r\n\r\nVerify connectivity of infrastructure and directly connected network equipment. \r\n\r\nManage load balancers using ADC and F5. \r\n\r\nManage SSL encryption protocols and configurations. \r\n\r\nCoordinate with customers regarding application impact and functionality issues. \r\n\r\nAdd, remove, and configure nodes to load balancer based on capacity requirements. \r\n\r\nReview and approve proposed changes for capacity management. \r\n\r\nCollaborate with identity and access management team for load balancing authentication systems. \r\n\r\nProvide IMAC support for physical network devices in data centers. \r\n\r\nDeploy, test, and manage network equipment, software, and cabling. \r\n\r\nGenerate operational reports and SLA reports for auditing purposes. \r\n\r\nMonitor network queue using customer ITSM platform. \r\n\r\nMaintain network topology and device logs. \r\n\r\nWork with customer and/or third-party vendors for network operational support. \r\n\r\nImplement proactive monitoring and self-healing capabilities to limit network outages. \r\n\r\nIdentify and resolve network problems in accordance with customer policies and service levels. \r\n\r\nNotify customer of third-party vendor failures to perform work according to contract provisions.

Other Requirements

ctor. \r\n\r\n \r\n\r\nResponsibilities: \r\n\r\nPerform firmware upgrades and patching of network devices according to agreed frequency and OEM recommendations. \r\n\r\nManage WAN and DC-LAN infrastructure, including troubleshooting Fortinet SD-WAN. \r\n\r\nConfigure HPE/Aruba switches and Aruba Wireless controllers. \r\n\r\nHandle DNS/DHCP/IPAM tools such as EfficientIP and Infoblox. \r\n\r\nVerify connectivity of infrastructure and directly connected network equipment. \r\n\r\nManage load balancers using ADC and F5. \r\n\r\nManage SSL encryption protocols and configurations. \r\n\r\nCoordinate with customers regarding application impact and functionality issues. \r\n\r\nAdd, remove, and configure nodes to load balancer based on capacity requirements. \r\n\r\nReview and approve proposed changes for capacity management. \r\n\r\nCollaborate with identity and access management team for load balancing authentication systems. \r\n\r\nProvide IMAC support for physical network devices in data centers. \r\n\r\nDeploy, test, and manage network equipment, software, and cabling. \r\n\r\nGenerate operational reports and SLA reports for auditing purposes. \r\n\r\nMonitor network queue using customer ITSM platform. \r\n\r\nMaintain network topology and device logs. \r\n\r\nWork with customer and/or third-party vendors for network operational support. \r\n\r\nImplement proactive monitoring and self-healing capabilities to limit network outages. \r\n\r\nIdentify and resolve network problems in accordance with customer policies and service levels. \r\n\r\nNotify customer of third-party vendor failures to perform work according to contract provisions.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.