Administrator (Support & Operations)
Canada
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Job Description
Administrator (Support & Operations)
Ontario Centre Queensville, Ontario

Job Summary

Responsible for providing on-site technical support and troubleshooting services to end users at client locations. This role ensures the effective operation of hardware, software, and network systems, delivering high-quality customer service and timely resolution of IT issues.

Key Responsibilities

 Respond to and resolve service requests and incidents related to desktops, laptops, printers, and other end-user devices.\r\n• Install, configure, and upgrade hardware and software as required.\r\n• Troubleshoot and resolve technical issues both remotely and on-site, ensuring minimal downtime for users.\r\n• Document support activities, solutions provided, and maintain accurate records in the ticketing system.\r\n• Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.\r\n• Provide user training and guidance on IT systems and best practices.\r\n• Maintain inventory of IT equipment and coordinate with vendors for repairs or replacements.

Skill Requirements

Proven experience in field service or deskside support roles.\r\n• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common desktop applications.\r\n• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and troubleshooting connectivity issues.\r\n• Excellent problem-solving and analytical skills.\r\n• Strong communication and interpersonal skills, with a customer-focused approach.\r\n• Ability to work independently and manage multiple tasks effectively.\r\n• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.