Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Bengaluru, Karnataka

Job Summary

onsemi is seeking a self-driven, motivated, technical but customer savvy professional to join our Desks side team.

As a Desk Side Support Technician there will be opportunities to work with hardware and software to assist the business while ensuring optimum functionality. There will be work with the local and global teams on various assignments and projects. This role allows for a high level of exposure to different cultures, and internal organizations requiring adaptability and strong soft skills.

The Desk Side Support Technician role is fast-paced. Technicians to ensure end users can accomplish business tasks by receiving, prioritizing, documenting, and actively resolving end user help request and incident issue tickets. DSS technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills in order to assist computer users.

Key Responsibilities

The successful candidate will have the opportunity to:

  • Follow standard DSS procedures.
  • Provide courteous customer support to users through phone, walk in, and ticket requests.
  • Troubleshoot and resolve system problems to minimize downtime
  • Log all interactions, track and route issues and requests and document resolutions.
  • Monitor all open tickets to ensure prompt closure and resolution.
  • Identify and escalate situations requiring urgent attention.
  • Ensure new users have access to the tools and resources required for their roles on day 1.
  • Escalate tier 2 and 3 issues to the appropriate team(s).
  • Troubleshoot and resolve network issues to maintain uptime
  • Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.
  • Research inquiries using available information resources.
  • Advise users on appropriate action.
  • Gather metrics on daily/weekly/monthly requests and work.
  • Replace systems (laptop, desktop, and mobile).
  • Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment. Image new systems using automated technologies (such as SCCM, etc.) and update with needed drivers and patches.
  • Deploy and maintain smartphone fleet.
  • Maintain loaner devices.
  • Maintain Asset inventory.
  • Set up new hardware, including servers, workstations, and peripheral devices.
  • Assist off site contractors with hardware maintenance.
  • Travel between sites to provide support as needed. (locally and within the US).
  • Install, configure and support software. Data Center operation support. Provide assistance to other towers. Assist with acquired company integration.
  • Ensure network file systems are correctly configured and accessible to authorized users

Skill Requirements

Technical skills: Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, Teams etc. Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification. Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies. Teams Room Setup

Soft skills (Competencies): Listening skills, verbal communication skills, customer service skills, problem-solving skills, teamwork skills. Ability to understand and speak the language of business. Self-management skills.

Communication:

  • Very good communication and customer related skills.
  • Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes and practices.

Other Requirements

  • Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 3+years of experience in Help Desk or Desk Side Support positions with a high school diploma.
  • Experience with Cleanroom protocols and procedure (preferred)
  • Should have basic understanding of ITSM
  • Must have worked in a factory environment
  • Should have known about SLA and Ticketing tool.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.