Administrator (Support & Operations)
United States
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Job Description
Administrator (Support & Operations)
Others, North Carolina

Job Summary

e responsible for a wide range of activities that includes ticket management, triage activities,collaboration with advanced teams surrounding the on-going maintenance and first level support ofManaged Services customer networks, primarily Incident.

Key Responsibilities

Tier 2 Network engineer will be responsible for a wide range of activities that includes ticketmanagement, triage activities, collaboration with advanced teams surrounding the on-goingmaintenance and first level support of Managed Services customer networks, primarily Incident.These activities will include performing the initial troubleshooting and resolution of standard,repetitive to moderately complex network issues, working with vendors and internal organizations(NOC, Engineering, PMO, etc.) on product wide issues. Engineers must exhibit excellent customerfacing skills and the ability to manage the internal technical teams during joint collaborations. Leadtechnical engineers will directly interact with customers on high visibility and complex technicalissues, and should possess the ability to communicate technical details and concepts.\r\n2. Networkengineer provides the 2nd level of support by performing the initial incident troubleshooting,management and triage for Managed Network Services customers. Technical engineer support acomplex mix of technologies that create the Managed Services product offerings including ManagedWAN (MWAN), Managed LAN (MLAN), Managed Wireless LAN (MWLAN - Aruba and Cisco WLCs andAPs), SDWAN (Viptela, Versa, Meraki).In addition to the managed CPE equipment, Lead technicalengineer also provides support for customer circuits, involves in troubleshooting the circuit relatedissues by coordinating with field tech and other core support teams.\r\n

Skill Requirements

Network LAN/WAN mgmt

Other Requirements

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Maximum Salary (US):  74000
Minimum Salary (US):  64000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.