Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Rotation Demand for Service Desk Track Lead position for Sandeep Vats- 52180864

Key Responsibilities

Service Desk Good communication Basic knowledge of Application & Windows troubleshooting Basic knowledge of H/W & N/W Good knowledge of ITSM tools Specialist/Team Lead Experienced Service Desk professional managing end to end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools

Skill Requirements

Service Desk Good communication Basic knowledge of Application & Windows troubleshooting Basic knowledge of H/W & N/W Good knowledge of ITSM tools Specialist/Team Lead Experienced Service Desk professional managing end to end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools

Other Requirements

Service Desk Good communication Basic knowledge of Application & Windows troubleshooting Basic knowledge of H/W & N/W Good knowledge of ITSM tools Specialist/Team Lead Experienced Service Desk professional managing end to end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.