Administrator (Support & Operations)
United States
Apply now
Job Description
Administrator (Support & Operations)
Others, Washington

Job Summary

Provide Level 1/Level 2 technical support for Windows and Mac devices. Troubleshoot hardware, software, operating system, network, and application issues. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite. Resolve incidents and service requests within agreed SLA timelines.

Key Responsibilities

Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot and resolve hardware, software, operating system, network, VPN, and application-related issues. Install, configure, upgrade, and maintain Windows and Mac devices. Perform device imaging, reimaging, deployment, replacement, and asset lifecycle management activities. Support Microsoft 365 services including Outlook, Teams, OneDrive, and Office applications. Manage onboarding and offboarding activities, including workstation setup, user account validation, and equipment allocation. Handle desk moves, user relocations, and workplace technology setup. Support mobile devices, tablets, and endpoint management solutions such as Intune/MDM platforms. Record, track, update, and resolve incidents and service requests through the ITSM tool (ServiceNow or equivalent). Provide VIP/Executive support with a focus on service excellence and minimal business disruption. Coordinate with Service Desk, Network, Infrastructure, Security, and Application teams for issue resolution and escalations. Maintain asset inventory records and ensure compliance with organisational IT policies and procedures. Contribute to endpoint management initiatives, device migrations, and workplace technology improvement projects. Meet agreed Service Level Agreements (SLAs), customer satisfaction targets, and operational KPIs.

Skill Requirements

Windows 10/11 and macOS Support Microsoft 365 Administration & Troubleshooting Active Directory / Azure AD Intune / Endpoint Management Hardware & Peripheral Support ServiceNow (or equivalent ITSM tool) Basic Networking (DNS, DHCP, VPN, Wi-Fi) Excellent Customer Service and Communication Skills

Other Requirements

ITIL
Maximum Salary (US):  92000
Minimum Salary (US):  57000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.