Administrator (Support & Operations)
India
Job Description
Administrator (Support & Operations)
| Pune, MaharashtraBengaluru, Karnataka

Job Summary

Experience in technology, infrastructure, operations, or enterprise transformation environments (5-10 years). 
Strong understanding of agile delivery, Scrum practices, Kanban principles, backlog management, and sprint-based execution. 
Ability to lead cross-functional teams in a fast-paced remediation or transformation programme with daily governance and senior stakeholder visibility. 
Experience working with Jira, Confluence, dashboards, status reporting, and delivery governance. 
Strong communication, facilitation, conflict resolution, and stakeholder management skills. 
Run agile ceremonies and ensure teams maintain a clear sprint cadence. 
Facilitate backlog readiness, sprint commitments, capacity planning, and cross-team dependency resolution. 
Track blockers, risks, actions, issues, and decisions, and escalate where delivery impact is identified. 
Produce sprint-level reporting, progress commentary, KPI insights, and delivery summaries for governance forums. 
Partner with Product Owners, Programme Managers, PMO, engineering leads, and vendors to ensure priorities are understood, and delivery outcomes are achieved. 
Drive continuous improvement through retrospectives, lessons learned, and measurable team performance improvements. 

Key Responsibilities

NA

Skill Requirements

Years of exp: Min (5-10 years)
Agile delivery leadership and Scrum Master experience. 
Sprint planning, backlog refinement, story readiness, acceptance criteria, and dependency tracking. 
Jira board configuration, sprint reporting, burn-down/burn-up tracking, flow metrics, and blocker management. 
Experience coordinating multiple teams, vendors, product owners, engineering leads, and operations teams. 
Strong understanding of governance forums, RAID management, action tracking, and executive reporting. 
Ability to coach teams on agile behaviours, continuous improvement, accountability, and delivery transparency. 

Other Requirements

NA

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.