Administrator (Support & Operations)
Poland
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Job Description
Administrator (Support & Operations)
Others, Małopolskie

Job Summary

  • The professional will provide DSS (Desktop Support Services) for the customer at onsite. The professional should have experience in desktop hardware and MS operating systems

Key Responsibilities

  • Support and maintenance of end-user hardware devices that includes break-fix support and IMAC (Install, Move, Add and Change) support
  • Troubleshoot issues of Windows Operating System and base load software
  • Deploy and troubleshoot peripheral devices (e.g. headsets, keyboards, mouse, docking stations etc.)
  • Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as needed
  • Perform hardware inventory management of assets in stockroom and update of equipment status in Remedy

Skill Requirements

  • Strong understanding of Client based Operating Systems
  • Strong understanding of end user hardware troubleshooting’s (desktop & Laptops)
  • Strong ticketing system experience
  • Proficient understanding of level 1 Helpdesk services
  • Strong knowledge of client-based applications
  • Excellent communication skills (English & preferred local language)
  • Excellent customer engagement and customer service skills
  • Strong desire to help, share, and assist others

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.