Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Noida, Uttar Pradesh

Job Summary

This is a tier 1.5 network support role. That means engineer receives fault notification, determines the issue and actions by engaging relevant party or support group. A key-component of this role is pro-active management of, and customer communication around, progress until fault-resolution is achieved. Learns ATT company’s procedures and those of our global customers and suppliers

Key Responsibilities

Creation of trouble tickets for customers and taking ownership of faults through to resolution Ensuring any fault is cleared within required SLA, escalating faults as required in order to meet the SLA Liaison with suppliers and customers in relation to fault resolution and control the repair process Direct customer and account team interface providing day to day network support Manage initial trouble investigation, isolation and steady state recovery Assists users to identify and solve connection/communication problems Book out tickets to telco vendors for access circuit trouble investigation Provide regular status updates to enterprise and internal customers

Skill Requirements

echnical Skills Profile Background in maintenance within the Network infrastructure Good understanding of OSI layer and TCP/IP networking Model Good understanding and hands-on experience on network components, Switches and Routers Good Understanding of BGP, OSPF & EIGRP Understanding of Vlan, ARP, SNMP, DHCP, DNS, FTP, TELNET Good knowledge of IPv4, IPv6 Good knowledge of WAN solution protocols ETHERNET Basic knowledge of Multi-Protocol Label Switching (MPLS)

Other Requirements

Soft Skills Profile Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management Ability to efficiently resolve customer’s problems and escalate further to tier 2 as per agreed service level agreements, or to other 3rd party as necessary Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility Ability to work well under pressure, set priorities and comfortable making decisions Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Good working knowledge of English language
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.