Administrator (Support & Operations)
United States
Job Description
Administrator (Support & Operations)
Dallas, Texas
Job Summary
5-7 Years’ Experience in IT and\\or overall inventory management Hardware Inventory Management including replenishment practices Peripheral Inventory Management including replenishment practices Basic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility Collaborating with IT vendors and Procurement to facilitate processing of hardware and software requests. Interacting with IT desktop support personnel relating to hardware and software requests. Strong communication skills and interpersonal skills Exposure to working in a warehouse environment Demonstrated experience in managing their time and priorities Experience with working in Atlassian JIRA and Maximo application is a plus Experience with ITSM (IT service management) tools Experience working with Microsoft Excel is a plus Experience with working in an asset tracking database Experience with imaging laptops and desktops with Windows 10 Vendor Management Ability to self-manage and prioritize tasks based on the needs of stakeholders Must be HIGHLY organized Job Requirements: Associate or Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience working in a warehouse with computers and hand held scanners 5+ years’ experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint MS Certifications are a plus Basic knowledge IT hardware and Apple IOS devices a plus Working with IT vendors, technical knowledge of current protocols, operating systems, and standards
Key Sourcing Information : NA
Interviewer 1 SAP ID : 40199655
Job Description : 5-7 Years’ Experience in IT and\\\\\\\\or overall inventory management\\\\r\\\\nHardware Inventory Management including replenishment practices\\\\r\\\\nPeripheral Inventory Management including replenishment practices\\\\r\\\\nBasic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility\\\\r\\\\nCollaborating with IT vendors and Procurement to facilitate processing of hardware and software requests.\\\\r\\\\nInteracting with IT desktop support personnel relating to hardware and software requests.\\\\r\\\\nStrong communication skills and interpersonal skills\\\\r\\\\nExposure to working in a warehouse environment\\\\r\\\\nDemonstrated experience in managing their time and priorities\\\\r\\\\nExperience with working in Atlassian JIRA and Maximo application is a plus \\\\r\\\\nExperience with ITSM (IT service management) tools\\\\r\\\\nExperience working with Microsoft Excel is a plus\\\\r\\\\nExperience with working in an asset tracking database\\\\r\\\\nExperience with imaging laptops and desktops with Windows 10\\\\r\\\\nVendor Management\\\\r\\\\nAbility to self-manage and prioritize tasks based on the needs of stakeholders\\\\r\\\\nMust be HIGHLY organized\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nJob Requirements:\\\\r\\\\nAssociate or Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience working in a warehouse with computers and hand held scanners\\\\r\\\\n5+ years’ experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint \\\\r\\\\nMS Certifications are a plus\\\\r\\\\nBasic knowledge IT hardware and Apple IOS devices a plus \\\\r\\\\nWorking with IT vendors, technical knowledge of current protocols, operating systems, and standards\\\\r\\\\n
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
5-7 Years’ Experience in IT and\\or overall inventory management Hardware Inventory Management including replenishment practices Peripheral Inventory Management including replenishment practices Basic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility Collaborating with IT vendors and Procurement to facilitate processing of hardware and software requests. Interacting with IT desktop support personnel relating to hardware and software requests. Strong communication skills and interpersonal skills Exposure to working in a warehouse environment Demonstrated experience in managing their time and priorities Experience with working in Atlassian JIRA and Maximo application is a plus Experience with ITSM (IT service management) tools Experience working with Microsoft Excel is a plus Experience with working in an asset tracking database Experience with imaging laptops and desktops with Windows 10 Vendor Management Ability to self-manage and prioritize tasks based on the needs of stakeholders Must be HIGHLY organized Job Requirements: Associate or Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience working in a warehouse with computers and hand held scanners 5+ years’ experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint MS Certifications are a plus Basic knowledge IT hardware and Apple IOS devices a plus Working with IT vendors, technical knowledge of current protocols, operating systems, and standards
Key Sourcing Information : NA
Interviewer 1 SAP ID : 40199655
Job Description : 5-7 Years’ Experience in IT and\\\\\\\\or overall inventory management\\\\r\\\\nHardware Inventory Management including replenishment practices\\\\r\\\\nPeripheral Inventory Management including replenishment practices\\\\r\\\\nBasic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility\\\\r\\\\nCollaborating with IT vendors and Procurement to facilitate processing of hardware and software requests.\\\\r\\\\nInteracting with IT desktop support personnel relating to hardware and software requests.\\\\r\\\\nStrong communication skills and interpersonal skills\\\\r\\\\nExposure to working in a warehouse environment\\\\r\\\\nDemonstrated experience in managing their time and priorities\\\\r\\\\nExperience with working in Atlassian JIRA and Maximo application is a plus \\\\r\\\\nExperience with ITSM (IT service management) tools\\\\r\\\\nExperience working with Microsoft Excel is a plus\\\\r\\\\nExperience with working in an asset tracking database\\\\r\\\\nExperience with imaging laptops and desktops with Windows 10\\\\r\\\\nVendor Management\\\\r\\\\nAbility to self-manage and prioritize tasks based on the needs of stakeholders\\\\r\\\\nMust be HIGHLY organized\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nJob Requirements:\\\\r\\\\nAssociate or Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience working in a warehouse with computers and hand held scanners\\\\r\\\\n5+ years’ experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint \\\\r\\\\nMS Certifications are a plus\\\\r\\\\nBasic knowledge IT hardware and Apple IOS devices a plus \\\\r\\\\nWorking with IT vendors, technical knowledge of current protocols, operating systems, and standards\\\\r\\\\n
Other Requirements
5-7 Years’ Experience in IT and\\or overall inventory management Hardware Inventory Management including replenishment practices Peripheral Inventory Management including replenishment practices Basic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility Collaborating with IT vendors and Procurement to facilitate processing of hardware and software requests. Interacting with IT desktop support personnel relating to hardware and software requests. Strong communication skills and interpersonal skills Exposure to working in a warehouse environment Demonstrated experience in managing their time and priorities Experience with working in Atlassian JIRA and Maximo application is a plus Experience with ITSM (IT service management) tools Experience working with Microsoft Excel is a plus Experience with working in an asset tracking database Experience with imaging laptops and desktops with Windows 10 Vendor Management Ability to self-manage and prioritize tasks based on the needs of stakeholders Must be HIGHLY organized Job Requirements: Associate or Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience working in a warehouse with computers and hand held scanners 5+ years’ experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint MS Certifications are a plus Basic knowledge IT hardware and Apple IOS devices a plus Working with IT vendors, technical knowledge of current protocols, operating systems, and standards
Key Sourcing Information : NA
Interviewer 1 SAP ID : 40199655
Job Description : 5-7 Years’ Experience in IT and\\\\\\\\or overall inventory management\\\\r\\\\nHardware Inventory Management including replenishment practices\\\\r\\\\nPeripheral Inventory Management including replenishment practices\\\\r\\\\nBasic hardware knowledge of Dell Laptops and Desktops of various models and equipment compatibility\\\\r\\\\nCollaborating with IT vendors and Procurement to facilitate processing of hardware and software requests.\\\\r\\\\nInteracting with IT desktop support personnel relating to hardware and software requests.\\\\r\\\\nStrong communication skills and interpersonal skills\\\\r\\\\nExposure to working in a warehouse environment\\\\r\\\\nDemonstrated experience in managing their time and priorities\\\\r\\\\nExperience with working in Atlassian JIRA and Maximo application is a plus \\\\r\\\\nExperience with ITSM (IT service management) tools\\\\r\\\\nExperience working with Microsoft Excel is a plus\\\\r\\\\nExperience with working in an asset tracking database\\\\r\\\\nExperience with imaging laptops and desktops with Windows 10\\\\r\\\\nVendor Management\\\\r\\\\nAbility to self-manage and prioritize tasks based on the needs of stakeholders\\\\r\\\\nMust be HIGHLY organized\\\\r\\\\n \\\\r\\\\n\\\\r\\\\nJob Requirements:\\\\r\\\\nAssociate or Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience working in a warehouse with computers and hand held scanners\\\\r\\\\n5+ years’ experience in Microsoft products. Proficient in working with MS Word, Outlook, Excel and working knowledge of PowerPoint \\\\r\\\\nMS Certifications are a plus\\\\r\\\\nBasic knowledge IT hardware and Apple IOS devices a plus \\\\r\\\\nWorking with IT vendors, technical knowledge of current protocols, operating systems, and standards\\\\r\\\\n
Maximum Salary (US):
68000
Minimum Salary (US):
57000
Information at a Glance