Administrator (Support & Operations)
India
Job Description
Administrator (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Job Description - ServiceNow ITOM Technical executive (Event Management)
Role Overview
Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.
Key Responsibilities
- Manage and support ServiceNow ITOM Event Management platform.
- Configure event rules, alert correlation, alert suppression and automation workflows.
- Integrate monitoring tools with ServiceNow Event Management.
- Support ServiceNow ACC, Discovery, MID Servers and Service Mapping.
- Perform root cause analysis and troubleshoot monitoring incidents.
- Collaborate with infrastructure, application and network teams.
- Drive alert noise reduction and observability improvements.
- Maintain documentation, SOPs and knowledge articles.
Required Skills
- ServiceNow ITOM
- Event Management
- Alert Management
- ServiceNow ACC
- Discovery & Service Mapping
- CMDB
- MID Server Administration
- JavaScript & Flow Designer
- ITIL Processes
Monitoring Tool Integrations hands on experience like
- ThousandEyes
- Grafana
- ELK Stack
- Splunk
- Dynatrace
- AppDynamics
- SevOne
Key Responsibilities
Monitoring Tool Integrations hands on experience like
- ThousandEyes
- Grafana
- ELK Stack
- Splunk
- Dynatrace
- AppDynamics
- SevOne
Preferred Skills
- CSA/CIS-ITOM Certification
Skill Requirements
Monitoring Tool Integrations hands on experience like
- ThousandEyes
- Grafana
- ELK Stack
- Splunk
- Dynatrace
- AppDynamics
- SevOne
Preferred Skills
- CSA/CIS-ITOM Certification
Other Requirements
Information at a Glance