Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Pune, Maharashtra

Job Summary

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.

Key Responsibilities

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.

Skill Requirements

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.

Other Requirements

• Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
• Install, configure, upgrade, replace and troubleshoot end-user devices.
• Perform IMACD activities including installations, moves, additions, changes and decommissions.
• Support device builds, software installation, patching and standard configurations.
• Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
• Escalate complex issues to appropriate L2/L3 resolver teams.
• Maintain asset/inventory records and follow security and IT support procedures.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.