Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Provide L2 production support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC). • Perform deep code debugging and troubleshooting of SailPoint workflows, rules, connectors, and integrations. • Analyze production issues by reviewing logs, error traces, and source code to identify root causes (RCA) and implement fixes. • Support Lifecycle Management (LCM/LCE) processes including Joiner, Mover, and Leaver flows. • Review and support CI/CD pipelines, GitLab merge requests, and deployments. • Handle ServiceNow incidents, changes, and problem tickets related to SailPoint. • Support and maintain integrations with Active Directory, Azure AD, SQL Server, and target applications. • Use Splunk and other monitoring tools for proactive issue detection and troubleshooting. • Collaborate with DevOps teams and application owners. • Participate in 24x7 shift rotations and on-call support. ________________________________________ Mandatory Technical Skills • Strong hands-on experience with SailPoint IdentityIQ (IIQ) and/or SailPoint ISC. • Excellent SailPoint code debugging and troubleshooting skills. • Strong development experience in Java and Beanshell (PowerShell is a plus). • In-depth knowledge of SailPoint concepts including: o Identity Cubes o Identity Attribute Mappings o LCM/LCE workflows o Role Management o SOD Policies • Experience with SailPoint integrations: o Active Directory o Azure AD o JDBC / SQL Server o Web Services, SCIM, Delimited Files connectors • Hands-on experience with ServiceNow (integration and ticket handling). • Working knowledge of GitLab (or similar version control tools). • Understanding of CI/CD pipelines. • Experience working in an Agile / Scrum environment (JIRA). ________________________________________ Preferred / Good-to-Have Skills • Advanced SQL Server query experience. • Hands-on experience with Splunk for log analysis. • Basic knowledge of Kubernetes. • Experience with CyberArk integrations. • Exposure to cloud IAM and DevOps practices.

Key Responsibilities

Provide L2 production support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC). • Perform deep code debugging and troubleshooting of SailPoint workflows, rules, connectors, and integrations. • Analyze production issues by reviewing logs, error traces, and source code to identify root causes (RCA) and implement fixes. • Support Lifecycle Management (LCM/LCE) processes including Joiner, Mover, and Leaver flows. • Review and support CI/CD pipelines, GitLab merge requests, and deployments. • Handle ServiceNow incidents, changes, and problem tickets related to SailPoint. • Support and maintain integrations with Active Directory, Azure AD, SQL Server, and target applications. • Use Splunk and other monitoring tools for proactive issue detection and troubleshooting. • Collaborate with DevOps teams and application owners. • Participate in 24x7 shift rotations and on-call support. ________________________________________ Mandatory Technical Skills • Strong hands-on experience with SailPoint IdentityIQ (IIQ) and/or SailPoint ISC. • Excellent SailPoint code debugging and troubleshooting skills. • Strong development experience in Java and Beanshell (PowerShell is a plus). • In-depth knowledge of SailPoint concepts including: o Identity Cubes o Identity Attribute Mappings o LCM/LCE workflows o Role Management o SOD Policies • Experience with SailPoint integrations: o Active Directory o Azure AD o JDBC / SQL Server o Web Services, SCIM, Delimited Files connectors • Hands-on experience with ServiceNow (integration and ticket handling). • Working knowledge of GitLab (or similar version control tools). • Understanding of CI/CD pipelines. • Experience working in an Agile / Scrum environment (JIRA). ________________________________________ Preferred / Good-to-Have Skills • Advanced SQL Server query experience. • Hands-on experience with Splunk for log analysis. • Basic knowledge of Kubernetes. • Experience with CyberArk integrations. • Exposure to cloud IAM and DevOps practices.

Skill Requirements

Provide L2 production support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC). • Perform deep code debugging and troubleshooting of SailPoint workflows, rules, connectors, and integrations. • Analyze production issues by reviewing logs, error traces, and source code to identify root causes (RCA) and implement fixes. • Support Lifecycle Management (LCM/LCE) processes including Joiner, Mover, and Leaver flows. • Review and support CI/CD pipelines, GitLab merge requests, and deployments. • Handle ServiceNow incidents, changes, and problem tickets related to SailPoint. • Support and maintain integrations with Active Directory, Azure AD, SQL Server, and target applications. • Use Splunk and other monitoring tools for proactive issue detection and troubleshooting. • Collaborate with DevOps teams and application owners. • Participate in 24x7 shift rotations and on-call support. ________________________________________ Mandatory Technical Skills • Strong hands-on experience with SailPoint IdentityIQ (IIQ) and/or SailPoint ISC. • Excellent SailPoint code debugging and troubleshooting skills. • Strong development experience in Java and Beanshell (PowerShell is a plus). • In-depth knowledge of SailPoint concepts including: o Identity Cubes o Identity Attribute Mappings o LCM/LCE workflows o Role Management o SOD Policies • Experience with SailPoint integrations: o Active Directory o Azure AD o JDBC / SQL Server o Web Services, SCIM, Delimited Files connectors • Hands-on experience with ServiceNow (integration and ticket handling). • Working knowledge of GitLab (or similar version control tools). • Understanding of CI/CD pipelines. • Experience working in an Agile / Scrum environment (JIRA). ________________________________________ Preferred / Good-to-Have Skills • Advanced SQL Server query experience. • Hands-on experience with Splunk for log analysis. • Basic knowledge of Kubernetes. • Experience with CyberArk integrations. • Exposure to cloud IAM and DevOps practices.

Other Requirements

Provide L2 production support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC). • Perform deep code debugging and troubleshooting of SailPoint workflows, rules, connectors, and integrations. • Analyze production issues by reviewing logs, error traces, and source code to identify root causes (RCA) and implement fixes. • Support Lifecycle Management (LCM/LCE) processes including Joiner, Mover, and Leaver flows. • Review and support CI/CD pipelines, GitLab merge requests, and deployments. • Handle ServiceNow incidents, changes, and problem tickets related to SailPoint. • Support and maintain integrations with Active Directory, Azure AD, SQL Server, and target applications. • Use Splunk and other monitoring tools for proactive issue detection and troubleshooting. • Collaborate with DevOps teams and application owners. • Participate in 24x7 shift rotations and on-call support. ________________________________________ Mandatory Technical Skills • Strong hands-on experience with SailPoint IdentityIQ (IIQ) and/or SailPoint ISC. • Excellent SailPoint code debugging and troubleshooting skills. • Strong development experience in Java and Beanshell (PowerShell is a plus). • In-depth knowledge of SailPoint concepts including: o Identity Cubes o Identity Attribute Mappings o LCM/LCE workflows o Role Management o SOD Policies • Experience with SailPoint integrations: o Active Directory o Azure AD o JDBC / SQL Server o Web Services, SCIM, Delimited Files connectors • Hands-on experience with ServiceNow (integration and ticket handling). • Working knowledge of GitLab (or similar version control tools). • Understanding of CI/CD pipelines. • Experience working in an Agile / Scrum environment (JIRA). ________________________________________ Preferred / Good-to-Have Skills • Advanced SQL Server query experience. • Hands-on experience with Splunk for log analysis. • Basic knowledge of Kubernetes. • Experience with CyberArk integrations. • Exposure to cloud IAM and DevOps practices.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.