Job Summary

Job Description:  Microsoft 365 Administrator

Role Summary

We are seeking a skilled and proactive Microsoft 365 Administrator to support and manage the Microsoft 365 environment, ensuring high availability, security, compliance, and an enhanced user experience. The resource will be responsible for administration, governance, troubleshooting, licensing, automation, and operational support across Microsoft 365 services.

Key Responsibilities

Microsoft 365 Administration

• Administer and support Microsoft 365 services including:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Viva Suite
  • Microsoft Forms
  • Power Platform (basic administration)
  • Copilot Administration
• Manage user lifecycle activities including onboarding, offboarding, and account modifications.
• Configure and manage groups, shared mailboxes, resource mailboxes, distribution lists, and security groups.
• Perform tenant administration activities through Microsoft 365 Admin Center and respective workload admin portals.

Licensing & Identity Management

• Manage Microsoft 365 licensing assignments and optimization.
• Perform license audits, reclamation, and housekeeping activities.
• Work with Microsoft Entra ID (Azure AD) for:
  • User provisioning
  • Group management
  • Role assignments
  • Conditional Access understanding
• Generate and analyze license utilization reports.

Collaboration Services Support

• Support Teams, SharePoint Online, OneDrive, Viva, and related collaboration services.
• Troubleshoot service incidents, requests, and escalations.
• Assist users with workspace creation, permissions, sharing, and governance-related activities.
• Support adoption and enablement of newly released Microsoft 365 features.

Security & Compliance

• Support security and compliance initiatives within Microsoft 365.
• Monitor service health, audit logs, and security alerts.
• Assist with retention policies, DLP policies, and governance controls.
• Ensure adherence to organizational security standards and compliance requirements.

Automation & Reporting

• Create automation scripts using PowerShell where required.
• Develop operational reports and dashboards.
• Perform data analysis related to licensing, usage, and service adoption.
• Support continuous improvement initiatives through automation.

Operational Excellence

• Monitor service queues and ensure SLA compliance.
• Participate in incident management, change management, and problem management activities.
• Maintain SOPs, runbooks, knowledge articles, and operational documentation.
• Support service reviews and governance reporting.

Required Skills

Technical Skills

• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams Administration
• SharePoint Online Administration
• OneDrive Administration
• Microsoft Entra ID (Azure AD)
• Microsoft 365 Security & Compliance Center
• PowerShell Administration
• Microsoft Licensing Management
• ServiceNow or similar ITSM tool
• Microsoft Copilot Administration (preferred)

Functional Skills

• Incident and Problem Management
• Stakeholder Communication
• Documentation and Knowledge Management
• Reporting and Analytics
• Customer-Focused Support

Preferred Certifications

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• MS-900: Microsoft 365 Fundamentals
• AZ-900: Azure Fundamentals

Key Competencies

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Ability to work in a 24x7 operational environment if required.
• Strong ownership and customer-centric mindset.
• Continuous learning attitude toward Microsoft cloud technologies.

Success Measures

• SLA Compliance
• Incident Resolution Efficiency
• License Optimization Savings
• Automation Contributions
• Customer Satisfaction
• Documentation Quality
• Service Availability & Governance Compliance

Key Responsibilities

Job Description:  Microsoft 365 Administrator

Role Summary

We are seeking a skilled and proactive Microsoft 365 Administrator to support and manage the Microsoft 365 environment, ensuring high availability, security, compliance, and an enhanced user experience. The resource will be responsible for administration, governance, troubleshooting, licensing, automation, and operational support across Microsoft 365 services.

Key Responsibilities

Microsoft 365 Administration

• Administer and support Microsoft 365 services including:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Viva Suite
  • Microsoft Forms
  • Power Platform (basic administration)
  • Copilot Administration
• Manage user lifecycle activities including onboarding, offboarding, and account modifications.
• Configure and manage groups, shared mailboxes, resource mailboxes, distribution lists, and security groups.
• Perform tenant administration activities through Microsoft 365 Admin Center and respective workload admin portals.

Licensing & Identity Management

• Manage Microsoft 365 licensing assignments and optimization.
• Perform license audits, reclamation, and housekeeping activities.
• Work with Microsoft Entra ID (Azure AD) for:
  • User provisioning
  • Group management
  • Role assignments
  • Conditional Access understanding
• Generate and analyze license utilization reports.

Collaboration Services Support

• Support Teams, SharePoint Online, OneDrive, Viva, and related collaboration services.
• Troubleshoot service incidents, requests, and escalations.
• Assist users with workspace creation, permissions, sharing, and governance-related activities.
• Support adoption and enablement of newly released Microsoft 365 features.

Security & Compliance

• Support security and compliance initiatives within Microsoft 365.
• Monitor service health, audit logs, and security alerts.
• Assist with retention policies, DLP policies, and governance controls.
• Ensure adherence to organizational security standards and compliance requirements.

Automation & Reporting

• Create automation scripts using PowerShell where required.
• Develop operational reports and dashboards.
• Perform data analysis related to licensing, usage, and service adoption.
• Support continuous improvement initiatives through automation.

Operational Excellence

• Monitor service queues and ensure SLA compliance.
• Participate in incident management, change management, and problem management activities.
• Maintain SOPs, runbooks, knowledge articles, and operational documentation.
• Support service reviews and governance reporting.

Required Skills

Technical Skills

• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams Administration
• SharePoint Online Administration
• OneDrive Administration
• Microsoft Entra ID (Azure AD)
• Microsoft 365 Security & Compliance Center
• PowerShell Administration
• Microsoft Licensing Management
• ServiceNow or similar ITSM tool
• Microsoft Copilot Administration (preferred)

Functional Skills

• Incident and Problem Management
• Stakeholder Communication
• Documentation and Knowledge Management
• Reporting and Analytics
• Customer-Focused Support

Preferred Certifications

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• MS-900: Microsoft 365 Fundamentals
• AZ-900: Azure Fundamentals

Key Competencies

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Ability to work in a 24x7 operational environment if required.
• Strong ownership and customer-centric mindset.
• Continuous learning attitude toward Microsoft cloud technologies.

Success Measures

• SLA Compliance
• Incident Resolution Efficiency
• License Optimization Savings
• Automation Contributions
• Customer Satisfaction
• Documentation Quality
• Service Availability & Governance Compliance

Skill Requirements

Other Requirements