Job Summary

Escalations management\\r\\nEscalate advanced customer issues to the respective Third party escalation teams as\\r\\noutlined in the respective process documentation.\\r\\nRegularly monitor and coordinate escalations to Third party teams. Triage incidents that\\r\\nrequire further investigation by working in collaboration with all Service desk teams, as\\r\\nwell as with Management and Client teams.\\r\\nProvide regular updates to all involved parties and act as a primary contact for requested\\r\\nproject information.\\r\\n2. Scope\\r\\nTesting, validation and continuous service improvement responsibilities related to GST and\\r\\nTSA exit environment support\\r\\nContribute to service delivery working practice and knowledgebase documentation.\\r\\nWhen necessary, assist in creating new documentation to describe activities / processes.\\r\\nParticipate in testing and validation activities as outlined by Management and Client.\\r\\nParticipate in special projects, client events and visits, as outlined by management.\\r\\nPrepare ad-hoc an

Key Responsibilities

Excellent verbal and written communication skills\\r\\nStrong interpersonal skills\\r\\nBasic understanding on platforms such as VMware, Networking, Linux & Unix, Windows Servers, Database, etc\\r\\nProblem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

Skill Requirements

Excellent verbal and written communication skills\\r\\nStrong interpersonal skills\\r\\nBasic understanding on platforms such as VMware, Networking, Linux & Unix, Windows Servers, Database, etc\\r\\nProblem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

Other Requirements

NA