Administrator (Support & Operations)
Brazil
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Job Description
Administrator (Support & Operations)
Guarulhos, São Paulo

Job Summary

On-site IT Server Support Specialist \\\\r\\\\nDepartment: Technology\\\\r\\\\nPosition Type: Full Time – Permanent – On-site\\\\r\\\\n\\\\r\\\\nRole Summary\\\\r\\\\nAs a Server Specialist, you will be the focal point for ensuring the stability, security and efficiency of the company\\\\\\\'s servers. This role is critical to advanced technical support, administration and ongoing optimization of server infrastructure. We are looking for an experienced professional who can lead improvement initiatives and provide innovative solutions..\\\\r\\\\n\\\\r\\\\nResponsibilities:\\\\r\\\\n• Prepare projects and technical specifications, install, configure, provide support and manage various operating systems, access solutions, antivirus and specific applications.\\\\r\\\\n• Manage storage, backup and server virtualization solutions.\\\\r\\\\n• Work in administration and deployments of Microsoft, Linux, Vmware and Hyper-V Servers.\\\\r\\\\n• Monitor the implementation of new services in the environment, aiming to assimilate new technologies.\\\\r\\\\n• Maintain all environments managed, keeping them updated and configured in accordance with customer guidelines and best market practices.\\\\r\\\\n• Monitor and test environmental continuity procedures, recording them.\\\\r\\\\n• Develop and distribute software/configuration packages on a large scale.\\\\r\\\\n• Install and maintain server hardware.\\\\r\\\\n• Interact with manufacturers and service providers if necessary.\\\\r\\\\n• Provide support to the service desk in incidents and problems in order to resolve issues that exceed the solution conditions in that area.\\\\r\\\\n• Analyze the problems presented, opening problems in the company\\\\\\\'s support system, aiming for their resolution.\\\\r\\\\n• Analyze and research causes, solutions, technologies and costs involved in solving the problems encountered.\\\\r\\\\n• Recommend environmental improvement solutions.\\\\r\\\\n\\\\r\\\\nJob Holder Requirements\\\\r\\\\n• Exceptional written and oral communication skills\\\\r\\\\n• Exceptional interpersonal skills, with a focus on listening and asking probing questions as \\\\r\\\\n• appropriate.\\\\r\\\\n• Strong documentation skills.\\\\r\\\\n• Ability to conduct research into a wide range of computing issues as required.\\\\r\\\\n• Ability to absorb and retain information quickly.\\\\r\\\\n• Ability to present ideas in user-friendly language to non-technical staff and end users.\\\\r\\\\n• Keen attention to detail.\\\\r\\\\n• Proven analytical and problem-solving abilities.\\\\r\\\\n• Ability to effectively prioritize and execute tasks in a high-pressure environment.\\\\r\\\\n• Exceptional customer service orientation.\\\\r\\\\n• Ability to represent and advocate for both the policies and procedures of the IT organization the end users’ perspective.\\\\r\\\\n• To resolve assigned tickets in adherence to agreed SLA and quality standards of the company \\\\r\\\\n• To maintain high login Efficiency (Availability) for customers\\\\r\\\\n• To resolve tickets within agreed SLA of ticket volume and time\\\\r\\\\n• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies\\\\r\\\\n• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases\\\\r\\\\n• To update worklogs and follow shift/ escalation process and process compliance\\\\r\\\\n• Work on value adding activities such Knowledge base update & self-development.\\\\r\\\\n\\\\r\\\\nTechnical & Personal Skills:\\\\r\\\\n• Consistently demonstrates a positive attitude and approach.\\\\r\\\\n• Demonstrates enthusiasm and de

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

Consistently demonstrates a positive attitude and approach.\r\n• Demonstrates enthusiasm and dedication.\r\n• Consistently displays initiative by proactively providing solutions and driving long term objectives toward completion.\r\n• Demonstrates empathy and focuses on the needs of internal and external clients/contacts where relevant.\r\n• Focuses on what can be done. When a problem exists, suggest a solution.\r\n• Builds relationships with stakeholders.\r\n• Maintains a courteous and professional manner in all dealings.\r\n• Complete higher education.\r\n• Postgraduate degree in IT is desirable.\r\n• 5 years’ experience in the area.\r\n• Microsoft or Vmware certification preferred\r\n• Monitoring Tools Knowledge\r\n• Tickets Tools Knowledge (Service Now)\r\n

Other Requirements

As a Server Specialist, you will be the focal point for ensuring the stability, security and efficiency of the company\'s servers. This role is critical to advanced technical support, administration and ongoing optimization of server infrastructure. We
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.