Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Madurai, Tamil Nadu

Job Summary

Messaging & Collaboration (Video Conferencing / MTR)

Role Overview

We are looking for a skilled professional to manage, support, and optimize enterprise video conferencing solutions, including Microsoft Teams Rooms (MTR). The role involves ensuring smooth communication services, troubleshooting issues, and maintaining collaboration platforms.

Key Responsibilities

Key Responsibilities

  • Manage and support video conferencing platforms (Microsoft Teams, Zoom, Webex).
  • Administer and maintain Microsoft Teams Rooms (MTR) devices and infrastructure.
  • Monitor system performance and ensure high availability of collaboration tools.
  • Troubleshoot audio/video, connectivity, and device-related issues.
  • Coordinate with vendors for hardware setup, upgrades, and maintenance.
  • Perform regular health checks, patching, and updates of conferencing systems.
  • Support meeting room configurations, scheduling systems, and integrations.
  • Handle incident management and service requests via ticketing tools (e.g., ServiceNow).
  • Ensure compliance with IT policies, security, and best practices.
  • Provide user support and training for video conferencing tools.

Skill Requirements

Required Skills

  • Experience with Microsoft Teams and Teams Rooms (MTR).
  • Knowledge of video conferencing technologies and AV systems.
  • Understanding of networking basics (TCP/IP, bandwidth, latency).
  • Hands-on experience with meeting room devices, cameras, microphones, codecs.
  • Familiarity with O365 Admin Center / Teams Admin Center.
  • Strong troubleshooting and communication skills.

Other Requirements

Preferred Skills

  • Experience with Zoom Rooms, Cisco Webex, Poly/Logitech devices.
  • Knowledge of Exchange Online and calendar integration.
  • Basic understanding of PowerShell (Teams/Exchange commands).
  • ITIL knowledge (incident, change, problem management).
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.