Administrator (Support & Operations)
United States
Apply now
Job Description
Administrator (Support & Operations)
Others, Arizona

Job Summary

Required to work from office 5 days a week. No remote work and no WFH option
Provide technical support across our enterprise for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh - Broad understanding of Windows 10/11 and mobile operating systems (Ipad /Iphone in corporate setting) and the ability to lead change in a large complex desktop environment. - Assess hardware and software malfunctions by means of diagnostic tools and customer input - Provide technical support assisting workstations, setting up printers, general operating system issues, OS upgrade issues, login or connectivity issues, install new hardware and software or systems and keep track of existing problems - Experience with Modern cloud desktop management experience including technology such as Microsoft Intune and Windows Autopilot Responds to customer requests for service and repairs. Manage and maintain the SLA for Field Service tickets

Key Responsibilities

Ability to manage the team of about 10 techs Possess Great customer service skills Provide daily, monthly updates to stakeholders

Skill Requirements

null

Other Requirements

null
Maximum Salary (US):  88000
Minimum Salary (US):  54000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.