Job Summary

We are seeking an experienced ServiceNow IRM & TPRM professional to support, enhance, and maintain ServiceNow Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) modules. The role will be responsible for designing, configuring, developing, and supporting risk, compliance, audit, and third-party risk processes while ensuring platform stability and business alignment

Key Responsibilities

IRM & TPRM Administration

• Administer and maintain ServiceNow IRM and TPRM modules.
• Configure and support:
• Policy & Compliance Management
• Risk Management
• Audit Management
• Issue Management
• Third-Party Risk Management
• Manage questionnaires, assessments, vendor onboarding workflows, risk scoring, and remediation activities.

Development & Configuration

• Develop and customize ServiceNow applications using:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Flow Designer
• Glide APIs
• Configure workflows, notifications, forms, and catalog items.
• Implement enhancements, defect fixes, and process automation.

Integration & Automation

• Build and maintain integrations using:
• REST APIs
• SOAP Web Services
• IntegrationHub
• Integrate with security, compliance, and risk tools where applicable.
• Troubleshoot and optimize existing integrations.

Risk & Compliance Management

• Configure:
• Risk Frameworks
• Risk Statements
• Controls
• Policy Exceptions
• Compliance Assessments
• Audit Workflows
• Support risk assessments and compliance reporting activities.
• Implement industry-standard risk management frameworks such as NIST and related governance models.

Support & Operations

• Provide L2/L3 support for IRM and TPRM incidents, requests, and problems.
• Perform root cause analysis and defect resolution.
• Maintain technical documentation and knowledge articles.
• Participate in release management, testing, and deployment activities.

Skill Requirements

Required Skills

• ServiceNow IRM / GRC Implementation
• ServiceNow TPRM Module
• Risk & Compliance Management
• Audit Management
• JavaScript
• GlideRecord, GlideAjax, GlideSystem
• Flow Designer
• Business Rules & Script Includes
• Service Catalog
• Incident, Change & Problem Management
• REST/SOAP Integrations
• ACLs, Reporting, Dashboards
• ITIL Framework Knowledge

Preferred Skills

• ServiceNow SecOps
• Archer, Tenable, Qualys integrations
• Risk Scoring Frameworks
• Vendor Risk Management
• Governance, Risk & Compliance (GRC) processes
• Agile/Scrum delivery model

Other Requirements

Job Title

ServiceNow IRM & TPRM Developer / Administrator

Experience

• 4–8 Years of overall IT experience
• 3+ Years of hands-on experience in ServiceNow IRM (Integrated Risk Management) and TPRM (Third-Party Risk Management)
• ServiceNow CSA/CAD certification preferred
• ServiceNow IRM or GRC certification preferred

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent.

Key Competencies

• Strong analytical and problem-solving skills
• Stakeholder management
• Requirement gathering and solution design
• Excellent communication and documentation skills
• Ability to work independently in a customer-facing environment