Administrator (Support & Operations)
Chile
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Job Description
Administrator (Support & Operations)
Others, Santiago Metropolitan Region

Job Summary

Roles and Responsibilities – Windows & macOS (Hybrid Support) • Deliver White Glove (VIP) end user support for executives and business critical users across both Windows and macOS platforms, ensuring a high touch, concierge style experience • Perform imaging, provisioning, and deployment of Windows and macOS devices, including Apple Silicon (M series) and enterprise Windows builds • Independently troubleshoot complex Windows and macOS issues, including: o OS recovery and boot issues o System logs and diagnostics o OS corruption and performance degradation o Hardware failures and component-level troubleshooting • Administer and support endpoint management platforms, including: o Jamf Pro for macOS (enrollment, profiles, policies, patching, compliance) o Enterprise Windows management tools (Intune / SCCM / equivalent, as applicable) • Provide Level 2 onsite desktop support, taking full ownership of incidents through resolution • Support IMAC activities (Install, Move, Add, Change) for both Windows and Mac users with minimal business disruption • Perform installation, configuration, and troubleshooting of hardware, software, and peripherals across Windows and macOS environments • Act as Smart Hands for infrastructure, network, and application teams during onsite activities • Provide remote support for traveling, hybrid, and home based users across both operating systems • Troubleshoot and support endpoint security and encryption technologies, including: o BitLocker (Windows) o FileVault (macOS) • Maintain consistent productivity by resolving 5+ tickets per day, while ensuring quality, professionalism, and high customer satisfaction • Maintain accurate asset management and inventory records in ServiceNow for both Windows and Mac devices • Support weekly and monthly inventory audits, compliance validation, and lifecycle reporting • Assist with device refresh and lifecycle management programs for both Windows and Mac fleets • Handle secure unboxing, staging, shipping, return, and disposal of IT equipment • Document incidents, troubleshooting steps, root cause, and resolution clearly in ServiceNow • Perform data backup, migration, and restoration during device swaps, refreshes, or recovery scenarios

Key Responsibilities

Roles and Responsibilities – Windows & macOS (Hybrid Support) • Deliver White Glove (VIP) end user support for executives and business critical users across both Windows and macOS platforms, ensuring a high touch, concierge style experience • Perform imaging, provisioning, and deployment of Windows and macOS devices, including Apple Silicon (M series) and enterprise Windows builds • Independently troubleshoot complex Windows and macOS issues, including: o OS recovery and boot issues o System logs and diagnostics o OS corruption and performance degradation o Hardware failures and component-level troubleshooting • Administer and support endpoint management platforms, including: o Jamf Pro for macOS (enrollment, profiles, policies, patching, compliance) o Enterprise Windows management tools (Intune / SCCM / equivalent, as applicable) • Provide Level 2 onsite desktop support, taking full ownership of incidents through resolution • Support IMAC activities (Install, Move, Add, Change) for both Windows and Mac users with minimal business disruption • Perform installation, configuration, and troubleshooting of hardware, software, and peripherals across Windows and macOS environments • Act as Smart Hands for infrastructure, network, and application teams during onsite activities • Provide remote support for traveling, hybrid, and home based users across both operating systems • Troubleshoot and support endpoint security and encryption technologies, including: o BitLocker (Windows) o FileVault (macOS) • Maintain consistent productivity by resolving 5+ tickets per day, while ensuring quality, professionalism, and high customer satisfaction • Maintain accurate asset management and inventory records in ServiceNow for both Windows and Mac devices • Support weekly and monthly inventory audits, compliance validation, and lifecycle reporting • Assist with device refresh and lifecycle management programs for both Windows and Mac fleets • Handle secure unboxing, staging, shipping, return, and disposal of IT equipment • Document incidents, troubleshooting steps, root cause, and resolution clearly in ServiceNow • Perform data backup, migration, and restoration during device swaps, refreshes, or recovery scenarios

Skill Requirements

Roles and Responsibilities – Windows & macOS (Hybrid Support) • Deliver White Glove (VIP) end user support for executives and business critical users across both Windows and macOS platforms, ensuring a high touch, concierge style experience • Perform imaging, provisioning, and deployment of Windows and macOS devices, including Apple Silicon (M series) and enterprise Windows builds • Independently troubleshoot complex Windows and macOS issues, including: o OS recovery and boot issues o System logs and diagnostics o OS corruption and performance degradation o Hardware failures and component-level troubleshooting • Administer and support endpoint management platforms, including: o Jamf Pro for macOS (enrollment, profiles, policies, patching, compliance) o Enterprise Windows management tools (Intune / SCCM / equivalent, as applicable) • Provide Level 2 onsite desktop support, taking full ownership of incidents through resolution • Support IMAC activities (Install, Move, Add, Change) for both Windows and Mac users with minimal business disruption • Perform installation, configuration, and troubleshooting of hardware, software, and peripherals across Windows and macOS environments • Act as Smart Hands for infrastructure, network, and application teams during onsite activities • Provide remote support for traveling, hybrid, and home based users across both operating systems • Troubleshoot and support endpoint security and encryption technologies, including: o BitLocker (Windows) o FileVault (macOS) • Maintain consistent productivity by resolving 5+ tickets per day, while ensuring quality, professionalism, and high customer satisfaction • Maintain accurate asset management and inventory records in ServiceNow for both Windows and Mac devices • Support weekly and monthly inventory audits, compliance validation, and lifecycle reporting • Assist with device refresh and lifecycle management programs for both Windows and Mac fleets • Handle secure unboxing, staging, shipping, return, and disposal of IT equipment • Document incidents, troubleshooting steps, root cause, and resolution clearly in ServiceNow • Perform data backup, migration, and restoration during device swaps, refreshes, or recovery scenarios

Other Requirements

 Roles and Responsibilities – Windows & macOS (Hybrid Support) • Deliver White Glove (VIP) end user support for executives and business critical users across both Windows and macOS platforms, ensuring a high touch, concierge style experience • Perform imaging, provisioning, and deployment of Windows and macOS devices, including Apple Silicon (M series) and enterprise Windows builds • Independently troubleshoot complex Windows and macOS issues, including: o OS recovery and boot issues o System logs and diagnostics o OS corruption and performance degradation o Hardware failures and component-level troubleshooting • Administer and support endpoint management platforms, including: o Jamf Pro for macOS (enrollment, profiles, policies, patching, compliance) o Enterprise Windows management tools (Intune / SCCM / equivalent, as applicable) • Provide Level 2 onsite desktop support, taking full ownership of incidents through resolution • Support IMAC activities (Install, Move, Add, Change) for both Windows and Mac users with minimal business disruption • Perform installation, configuration, and troubleshooting of hardware, software, and peripherals across Windows and macOS environments • Act as Smart Hands for infrastructure, network, and application teams during onsite activities • Provide remote support for traveling, hybrid, and home based users across both operating systems • Troubleshoot and support endpoint security and encryption technologies, including: o BitLocker (Windows) o FileVault (macOS) • Maintain consistent productivity by resolving 5+ tickets per day, while ensuring quality, professionalism, and high customer satisfaction • Maintain accurate asset management and inventory records in ServiceNow for both Windows and Mac devices • Support weekly and monthly inventory audits, compliance validation, and lifecycle reporting • Assist with device refresh and lifecycle management programs for both Windows and Mac fleets • Handle secure unboxing, staging, shipping, return, and disposal of IT equipment • Document incidents, troubleshooting steps, root cause, and resolution clearly in ServiceNow • Perform data backup, migration, and restoration during device swaps, refreshes, or recovery scenarios
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.