Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

  • Provide Level-2 operational support for PingFederate, PingOne Advanced, Ping DaVinci, Ping Risk, and PingID.
  • Troubleshoot authentication, federation, authorization, and MFA-related issues.
  • Support application onboarding requests and federation configurations.
  • Manage SAML, OAuth, and OpenID Connect integrations.
  • Perform root cause analysis on recurring incidents and provide recommendations.
  • Support adaptive authentication and risk-based access policies.
  • Monitor platform health, logs, and alerts and resolve operational incidents.
  • Assist in platform upgrades, patching, and configuration changes.
  • Maintain operational documentation, SOPs, and knowledge articles.
  • Collaborate with application teams and customer stakeholders to resolve support issues.
  • Participate in change and release management activities.

Key Responsibilities

  • Provide Level-2 operational support for PingFederate, PingOne Advanced, Ping DaVinci, Ping Risk, and PingID.
  • Troubleshoot authentication, federation, authorization, and MFA-related issues.
  • Support application onboarding requests and federation configurations.
  • Manage SAML, OAuth, and OpenID Connect integrations.
  • Perform root cause analysis on recurring incidents and provide recommendations.
  • Support adaptive authentication and risk-based access policies.
  • Monitor platform health, logs, and alerts and resolve operational incidents.
  • Assist in platform upgrades, patching, and configuration changes.
  • Maintain operational documentation, SOPs, and knowledge articles.
  • Collaborate with application teams and customer stakeholders to resolve support issues.
  • Participate in change and release management activities.

Skill Requirements

  • 4–6 years of IAM support experience.
  • 3+ years supporting Ping Identity solutions.
  • Strong knowledge of PingFederate, PingID, PingOne, DaVinci, and Ping Risk.
  • Experience with SAML 2.0, OAuth 2.0, OpenID Connect, and SCIM.
  • Familiarity with Active Directory and LDAP integrations.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Experience supporting enterprise IAM environments.
  • Excellent communication and documentation skills.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.