Administrator (Support & Operations)
United States
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Job Description
Administrator (Support & Operations)
Others, Iowa

Job Summary

Chevron – Field Operations Desktop Support Technician Overview:

This position is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to Chevron’s operating environment.  This position is a field-based operations support position and will require supporting the field plants in Ames, IA and surrounding locations. Due to the nature of this critical support role, on call and overtime may be required. Responsibilities for this position may include but are not limited to: Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment. Understand and follow direction provided by the team leads and managers of different Chevron products and towers. Document recurring issues in the Chevron Knowledge Base Document in detail case status and tasks / work completed with end users in the Chevron ITSM system Responsible for racking and stacking of physical devices  Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)  Basic Networking troubleshooting skills Perform MACD (move, add, change, delete) activities for end user LAN and voice devices Connect to device console and sharing screen through Microsoft teams/Webex  Follow the Chevron critical incident process Follow Chevron required safety protocols and complete regular trainings on safety and compliance   Required Qualifications: Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies: Mobile Device Management and Mobile Web Apps, iOS, etc. Active Directory Administration Windows 10 Operating System advanced troubleshooting; proficient using Windows registry Microsoft Office 365 support and advanced troubleshooting. Hardware troubleshooting with the ability to pinpoint hardware vs. software issue General knowledge/troubleshooting for Macs General knowledge/troubleshooting for Networking General knowledge of Microsoft Intune Printers Video Conferencing system support Understand and troubleshoot Azure MFA Desktop imaging Strong customer service skills Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Chevron business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools.  Ability to communicate with transparency the impact and risks with mitigation.  Abili

Key Responsibilities

Preferred Qualifications:
Support Certifications, desired:

  • Microsoft Certified Professional
  • Microsoft Certified Technology Specialist

Skill Requirements

Required Qualifications:

  • Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
    • Mobile Device Management and Mobile Web Apps, iOS, etc.
    • Active Directory Administration
    • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
    • Microsoft Office 365 support and advanced troubleshooting.
    • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
    • General knowledge/troubleshooting for Macs
    • General knowledge/troubleshooting for Networking
    • General knowledge of Microsoft Intune
    • Printers
    • Video Conferencing system support
    • Understand and troubleshoot Azure MFA
    • Desktop imaging
    • Strong customer service skills

Other Requirements

Relocation Options:
Relocation will be considered.
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.