Administrator (Tools & Automation)
India
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Job Description
Administrator (Tools & Automation)
Bengaluru, Karnataka

Job Summary

Overseeing the incident management process and driving the resolution bridge call effectively and providing timely updates to all the affected stakeholders and SME and team members involved in resolving the incident. 2. Responding to a reported service incident, identifying the cause, Coordinating with technical Teams for RCA Analysis and RCA remediation and initiating the incident management process. 3. Prioritizing incidents according to their urgency and influence on the business. 4. Producing documents that outline incident protocols such as how to handle any critical Incidents in the environment and updating the Incident tracker periodically and carry out Trend analysis with historical data and suggest solution to minimizing the count. 5. Collaborating with the incident management team to ensure that all protocols are diligently followed. 6. Conducting Audits for all the Incidents generated for Quality Assurance. 7. Logging all incidents and their resolution to see if there are recurring malfunctions.



Key Responsibilities

Overseeing the incident management process and driving the resolution bridge call effectively and providing timely updates to all the affected stakeholders and SME and team members involved in resolving the incident. 2. Responding to a reported service incident, identifying the cause, Coordinating with technical Teams for RCA Analysis and RCA remediation and initiating the incident management process. 3. Prioritizing incidents according to their urgency and influence on the business. 4. Producing documents that outline incident protocols such as how to handle any critical Incidents in the environment and updating the Incident tracker periodically and carry out Trend analysis with historical data and suggest solution to minimizing the count. 5. Collaborating with the incident management team to ensure that all protocols are diligently followed. 6. Conducting Audits for all the Incidents generated for Quality Assurance. 7. Logging all incidents and their resolution to see if there are recurring malfunctions.



Skill Requirements

Overseeing the incident management process and driving the resolution bridge call effectively and providing timely updates to all the affected stakeholders and SME and team members involved in resolving the incident. 2. Responding to a reported service incident, identifying the cause, Coordinating with technical Teams for RCA Analysis and RCA remediation and initiating the incident management process. 3. Prioritizing incidents according to their urgency and influence on the business. 4. Producing documents that outline incident protocols such as how to handle any critical Incidents in the environment and updating the Incident tracker periodically and carry out Trend analysis with historical data and suggest solution to minimizing the count. 5. Collaborating with the incident management team to ensure that all protocols are diligently followed. 6. Conducting Audits for all the Incidents generated for Quality Assurance. 7. Logging all incidents and their resolution to see if there are recurring malfunctions.

 

Other Requirements

Overseeing the incident management process and driving the resolution bridge call effectively and providing timely updates to all the affected stakeholders and SME and team members involved in resolving the incident. 2. Responding to a reported service incident, identifying the cause, Coordinating with technical Teams for RCA Analysis and RCA remediation and initiating the incident management process. 3. Prioritizing incidents according to their urgency and influence on the business. 4. Producing documents that outline incident protocols such as how to handle any critical Incidents in the environment and updating the Incident tracker periodically and carry out Trend analysis with historical data and suggest solution to minimizing the count. 5. Collaborating with the incident management team to ensure that all protocols are diligently followed. 6. Conducting Audits for all the Incidents generated for Quality Assurance. 7. Logging all incidents and their resolution to see if there are recurring malfunctions.

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.