Job Summary
Key Responsibilities
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
Job Description:
You will become a member of the global team, you will be assigned to various tasks, both run-time and
one time supporting shared services for customers like Volvo, VCC etc. for technical activities related to
your expertise.
The job includes on-call duty, approx. every 4th week.
Competence which we are looking for in Communication team are:
Mandatory Skills:
• Communication servers
• SNA
• VTAM
• Mainframe TCPIP
• TPX
• Good knowledge of troubleshooting
• Communication area as well a big interest in the topic
• How to read manuals and thereby having the interest finding the solutions
• Fluency in English , both orally and in writing
Secondary/preferred skills:
• TDSLINK
• NFTP
• FTP server
• Mail server
• Policy Agent
Other Requirements
Job Description:
You will become a member of the global team, you will be assigned to various tasks, both run-time and
one time supporting shared services for customers like Volvo, VCC etc. for technical activities related to
your expertise.
The job includes on-call duty, approx. every 4th week.
Competence which we are looking for in Communication team are:
Mandatory Skills:
• Communication servers
• SNA
• VTAM
• Mainframe TCPIP
• TPX
• Good knowledge of troubleshooting
• Communication area as well a big interest in the topic
• How to read manuals and thereby having the interest finding the solutions
• Fluency in English , both orally and in writing
Secondary/preferred skills:
• TDSLINK
• NFTP
• FTP server
• Mail server
• Policy Agent