Administrator (Tools & Automation)
India
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Job Description
Administrator (Tools & Automation)
Pune, Maharashtra

Job Summary

Detailed JD
  • Working on UI Actions / UI policy / Access Control Lists, etc.
  • Developing ESS page- Content Management
  • Writing various Server side scripts using Script Includes.
  • Configured License Management module for necessary Compliance check.
  • Used ACL’s for controlling the security mechanism in Service Now.
  • Domain Separation and designing the Process and data flow within various domains.
  • Developing Composite Service Requests within Service catalog Module.
  • Responsible for the technical specification and implementation of the SNOW integration.
  • Develops the technical solutions, implements them and performs the component integration tests.
  • Understand the business needs and the needs to standardize processes and build this into the design.
  • Understand the large-scale thinking and approach needed for success of the project.
  • Leading platform upgrades.
  • Configuring complex reports
  • Debugging of system logs
  • Monitors and reports on progress in completing projects and accomplishing goals.
  • Collaborate with various cross functional teams to define and determine integration requirements.
  • Drive organization to improve data integrity for company-wide analytics.

 

Key Responsibilities

Mandatory Skills
  • Experience in Admin, Configuration & Development related activities in ServiceNow.
  • Expertise level of understanding of ServiceNow is required.
  • Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
  • Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

  • Fair understanding of content management, developing ESS Page.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

 

Skill Requirements

Mandatory Skills
  • Experience in Admin, Configuration & Development related activities in ServiceNow.
  • Expertise level of understanding of ServiceNow is required.
  • Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
  • Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

  • Fair understanding of content management, developing ESS Page.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

 

Other Requirements

Good to have
  • Extensive knowledge of JavaScript and
  • Familiarity with SQL, HTML and CSS.
  • Knowledge of XML and structural programming concepts.
  • Experience on non-ITSM modules e.g., ITOM, ITBM etc.
  • Experience in Solution design and architecture design.

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.