Job Summary
ICC
Responsibilities Manage and Maintain Windows Infrastructure in On-premises locations and Public Cloud Manage and Maintain VMware vSphere Virtualization, vROPS, VCF Environment Manage and Maintain HyperConverged VxRail and Nutanix Manage and Maintain Windows SQL and File Server Cluster Manage and Maintain DNS, DHCP services on Windows Server environment. Manage Hardware Related issues and coordinate with Third Party and OEMs Applying patches/upgrades to maintain security level using SCCM Ensure maximum uptime according to the SLA Update Server checklist & Inventory Understanding of Multi-geo support environment Skill Requirements Installing, configuring and maintaining Windows OpreatingSystem Hands on experience for VMware SDDC, vSAN, vROPS, VCF Hands on experience for HyperConverged Solution VxRail, Nutanix Strong in File and Print Server Management Patch administration and deployment Fine-tune the Windows Operating system for optimal performance Troubleshooting Clusters and related issues in a SAN environment Should have good knowledge & troubleshooting skills on MS Clusters In-Depth knowledge of Dns/DHCP servers Troubleshooting Hardware and Operating system related issue Should have worked with OEM hardware (DELL/Cisco/HP/IBM/Chassis), & remote connectivity tools Should have worked on Azure Iaas Infra Scripting skills - batch, PowerShell, etc. Should have worked with more than one patching Tool (WSUS & SCCM/Big Fix) & antivirus tools Soft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have a great customer handling skills Able to handle unforeseen situations High level of acceptance Can drive HCL’s value and its methodology Years of Experience 3+ Certification Requirement MSCE/VMware Certified & Cloud Certified as an Added advantage Education Requirement Bachelors degree required, masters degree preferred
To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases