Administrator (Tools & Automation)
India
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Job Description
Administrator (Tools & Automation)
Bengaluru, Karnataka

Job Summary

Seeking an experienced ServiceNow Admin/Developer with strong expertise in ServiceNow administration, development, integrations, and platform support. The role involves designing, developing, and maintaining scalable ServiceNow solutions while ensuring platform stability and adherence to best practices.

Key Responsibilities

1. To adhere to

  • Administer and support the ServiceNow platform.
  • Configure and customize ITSM, ITOM, Service Catalog, CMDB, and Knowledge Management.
  • Develop solutions using Business Rules, Client Scripts, Script Includes, UI Actions, and ACLs.
  • Build workflows using Flow Designer and IntegrationHub.
  • Develop and support REST/SOAP integrations.
  • Manage Import Sets, Transform Maps, data migration, and CMDB data quality.
  • Create reports, dashboards, notifications, and scheduled jobs.
  • Troubleshoot issues and support upgrades, releases, and deployments.

Skill Requirements

  • ServiceNow Administration & Development
  • ITSM, ITOM, CMDB, Service Catalog
  • JavaScript, Client & Server-side Scripting
  • Business Rules, Script Includes, UI Policies
  • Flow Designer & IntegrationHub
  • REST/SOAP Integrations
  • Import Sets & Transform Maps
  • Reports & Dashboards

Other Requirements

Preferred Skills

  • Experience with ServiceNow upgrades and integrations

Qualifications

  • Bachelor's Degree in a relevant field.
  • 6+ years of ServiceNow Administration & Development experience.
  • Experience working in Agile/Scrum environments.
  • Strong communication and troubleshooting skills.

Certifications

Mandatory

  • ServiceNow Certified System Administrator (CSA)

Preferred

  • ServiceNow Certified Application Developer (CAD)
  • CIS-ITSM
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.