Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
Chennai, Tamil Nadu

Job Summary

 Adhere to knowledge base articles and standard operating procedures for all assigned tasks. Perform initial troubleshooting for Windows and Unix servers. Provide timely updates on ticket progress and resolution status. Address common issues related to service alerts and cluster notifications. Monitor GSD MS Teams channels and mailbox for incoming tickets and customer queries. Respond to incidents and service requests within defined SLAs. Escalate unresolved issues to next-level support teams as required. Process server and shared drive access requests promptly. Manage user and proxy account creation, modification, and deletion in Windows and Unix environments. Administer group memberships and permissions effectively. Perform SSL certificate renewals and conduct basic validation checks. Monitor server performance metrics, including CPU, memory, and disk utilization. Track filesystem usage and ensure adequate free space availability. Monitor scheduled backups and troubleshoot failures when necessary. Communicate clearly and professionally with end-users and internal teams. To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

 

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

 Windows Server administration (2012/2016/2019) Active Directory, DNS, DHCP IIS/Web server administration Virtualization (VMware, Hyper-V)

Other Requirements

Experience: Typically 3–7+ years in infrastructure/support roles [L2 Support | PDF] Certifications (preferred): Microsoft Windows Server certifications Word] ITIL Foundation Work Mode: 24x7 rotational shifts / on-call support | Viva Engage] Behavioral Expectations: Ability to work independently on complex issues Strong ownership and accountability mindset Continuous improvement and proactive problem prevention
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.