Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
| Thiruvananthapuram, KeralaBangalore, Karnataka

Job Summary

The IT Asset Management (HAM) Associate is responsible for overseeing the end-to-end lifecycle of IT hardware assets, ensuring SLA adherence, accuracy of asset records, compliance with governance standards, and effective coordination across OSS teams, stakeholders, and operations. The role also focuses on asset monitoring, reconciliation, reporting, and process compliance to maintain data integrity across system

Key Responsibilities

  1. Asset Operations & SLA Monitoring
  2. Reconciliation & Data Accuracy
  3. Supply Chain Management & delivery tracking
  4. Inventory & Asset Tracking
  5. Audit & Compliance
  6. Demand Planning & Analysis
  7. Reporting & Stakeholder Management

Skill Requirements

  1. Strong knowledge of Hardware Asset Management (HAM) and IMACD lifecycle processes.
  2. Experience in working with asset management systems/databases (AMDB/CMDB).
  3. Familiarity with discovery and asset tracking tools (e.g., Intune, SCCM).
  4. Strong analytical skills for reconciliation, validation, and reporting.
  5. Attention to detail with a focus on compliance and audit readiness.
  6. Ability to coordinate with cross-functional teams and stakeholders.
  7. Good communication and presentation skills for governance meetings

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.