Administrator (Support & Operations)
United States
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Job Description
Administrator (Support & Operations)
Others, South Carolina

Job Summary

Field Support Engineer

Administrator - Desk Side Services, AMT Asset Management Software

Preferred candidates with prior experience supporting large global accounts

Exposure to managed services or vendor-based IT support models

Industry experience in Automotive or Manufacturing environments is desirable 

Key Responsibilities

Provide onsite and remote end-user support for desktops, laptops, mobile devices, printers, and related peripherals Diagnose, troubleshoot, and resolve hardware, software, OS, and connectivity issues Perform IMACD activities (Install, Move, Add, Change, Decommission) for end-user devices Coordinate with centralized Service Desk, vendors, and OEMs for issue resolution and escalations Handle asset lifecycle management including deployment, replacement, recovery, and disposal Ensure compliance with IT standards, security policies, and operational procedures Maintain accurate documentation, ticket updates, and asset records in ServiceNow or equivalent tools Support VIP/Executive users as per defined priority and support model Participate in site-specific activities such as audits, refresh programs, and rollouts

Skill Requirements

Strong hands-on experience in desktop/laptop hardware support (Dell/HP preferred) Proficiency in Windows 10/11, MS Office, and basic network troubleshooting Experience with ticketing tools such as ServiceNow Good understanding of ITIL processes and SLA-driven support environments Ability to work independently in a field/onsite support model Strong communication and customer-handling skills

Other Requirements

Relevant experience supporting enterprise or manufacturing environments Awareness of end-user IT equipment services (EUITES/DSS-type environments) OEM certifications (Dell, HP, Microsoft) preferred Vertical knowledge of Automotive, Manufacturing, or Industrial IT environments is an advantage Willingness to support shifts, on-call rotations, and local travel if required
Maximum Salary (US):  75000
Minimum Salary (US):  51000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.