Administrator (Support & Operations)
United Kingdom
Apply now
Job Description
Administrator (Support & Operations)
City Of London, England

Job Summary

1. Coordinate VMware patch management activities, including engagement with the engineering teams, Operations teams (including vendors) and security team to support a smooth end-to-end patching pipeline. 
2. Providing governance and oversight of timely operating system patch delivery.
3. Creation and management of patching schedules / slots.
4. Creation and management of change tickets and following up on required approvals.
5. Creation and management of the DB governance release process.
6. Coordinating the remediation of gaps or shortcomings in Virtualisation patch compliance reporting.
7. Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs and the Operations teams to resolve scheduling issues and improve overall patch compliance.
8. Managing weekly DB/vendor interlock meetings for Virtualisation patching, supporting approvals for patching-related change requests and progressing Virtualisation escalations.
9. Perform a support role for patch management tooling, including ServiceNow.
10. Maintain the key operating procedure documentation for Virtualisation patch management in collaboration with key process delivery stakeholders.
11. Interfacing with Major Incident Management teams for critical, out of band, patch deployments.

Key Responsibilities

NA

Skill Requirements

Years of exp: Min 5 years
1. Experience of patch management processes, vulnerability management concepts and related tooling.
2. Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
3. A good understanding of Broadcom VMware Product Suite; hands-on working knowledge would be an advantage.
4. Strong Excel skills and the ability to perform data analysis.
5. Experience of Agile methodology and using Jira.
6. Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.

Other Requirements

NA
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.