Administrator (Support & Operations)
Canada
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Job Description
Administrator (Support & Operations)
Mississauga, Ontario

Job Summary

Good Communication Skills, Field Service Operation (FSO)

Key Responsibilities

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support • Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices • Printer break-fix and installation • Disposal, redeployment and Asset reclaim • Shipping coordination • Data Backup and Data Recovery coordination • Hardware Refresh • Warranty and Out-of-warranty repair and replacement • Good Knowledge / hands-on on supporting VDI 1st level Trroubleshooting • Audio and Video Support including Health Checks • Coordinate with external vendors for dispatch support • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents • Responsible for asset tagging and entering all incoming equipment into our asset management system • Collaborate with cross functional teams to properly onboard incoming new hires • Ensure that hardware is properly assigned and updated into our management system • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware • Ensure that resolutions are consistent with company standards and policies

Skill Requirements

Windows 10/11 administration Microsoft 365 / Outlook / Teams support SCCM / Intune device management Active Directory user administration VPN, LAN, Wi-Fi troubleshooting Laptop/Desktop imaging and deployment Hardware break-fix and component replacement ServiceNow ticket handling Asset and CMDB management Mobile device support (iOS/Android) Data backup and migration Print and peripheral support Customer-facing communication skills

Other Requirements

• Travel to satellite offices and data centers as needed, requiring a valid driver’s license and reliable transportation. • Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection. • Contribute ideas and feedback to improve IT processes and drive continuous improvement.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.