Administrator (Support & Operations)
India
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Job Description
Administrator (Support & Operations)
| Pune, MaharashtraBengaluru, Karnataka

Job Summary

Provide production support for ServiceNow applications and modules, ensuring platform availability and service continuity.
Investigate, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLA timelines.
Monitor ServiceNow performance, identify recurring issues, and implement corrective actions to improve stability and user experience.
Support application releases, change implementations, and post-deployment validation activities in coordination with development and support teams.
Maintain operational documentation, knowledge articles, and support procedures while ensuring compliance with governance and change management processes.

Key Responsibilities

NA

Skill Requirements

Years of exp: Min - 5 years
Skillset: ServiceNow

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.