Administrator (Tools & Automation)
India
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Job Description
Administrator (Tools & Automation)
Madurai, Tamil Nadu

Job Summary

Senior ServiceNow HRSD Developer Experience: 5 - 8 years of minimum hands-on experience in ServiceNow HRSD .

Key Responsibilities

Design, configure, and optimize HR workflows, SLAs, and Service Catalog items to support HR Shared Services • Configure and manage HR Case Management, including Inbound Actions, HR Service Activities, and case routing logic • Implement and support HRSD capabilities such as:  HR Case Management  Employee Center / Employee Center Pro  Universal Request  HR Services and HR Topics • Configure and manage HR Service Catalog and HR Services, including eligibility rules and fulfillment workflows • Set up and maintain Center of Excellence (COE) configuration, including roles, scopes, permissions, and ownership • Administrate the ServiceNow platform including:  Environmental changes  Version upgrades  ATF/test case execution and support • Build and maintain HR reports, dashboards, and Performance Analytics for HR metrics and leadership visibility • Partner with HR Shared Services and Local IT teams to gather requirements, manage signoffs, and provide regular progress updates • Ensure adherence to ServiceNow best practices, security standards, and HR data privacy requirements • Support incident resolution, troubleshooting, and post-go-live stabilization for HRSD solutions • Hands-on experience configuring ServiceNow HRSD, including:  HR Case  HR Catalog  HR Services  Inbound Actions  COE setup  Roles and ACLs • Strong experience with reports, dashboards, and Performance Analytics • Develop and maintain HR reports, dashboards, and Performance Analytics to support operational insights and leadership decision-making • Provide ongoing visibility into HR metrics, SLAs, and service performance • Hands on experience configuring and using ServiceNow Agile Boards to manage HRSD development work, including creation and tracking of epics, user stories, tasks, and defects mapped to HRSD enhancements and integrations. • Familiarity with change management, documentation, and release processes • Support, analyze, and resolve HRSD-related production issues, defects, and incidents, ensuring minimal business impact and continuity of HR services • Ensure timely incident response and resolution in line with agreed SLAs, including root cause analysis, defect fixes, and coordination with HR Shared Services and IT teams • Follow ServiceNow HRSD development-best practices, including proper configuration vs customization, reusable components, documentation, and adherence to platform standards • Follow disciplined update set and source control practices, including scoped update sets, regular consolidation, proper naming conventions, and peer reviews to ensure clean promotion across development, test, and production environments • Monitor the ServiceNow HRSD environment proactively, including system health, integrations, jobs, and performance, and create alerts for potential issues before business impact • Proactively identify opportunities and propose, design, and implement automation and optimized solutions to improve HR processes, reduce manual effort, and enhance employee

Skill Requirements

 ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)

Other Requirements

ITIL V3 or ITIL 4 certification • Any Agile certification (CSM or SAFe)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.