Administrator (Tools & Automation)
India
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Job Description
Administrator (Tools & Automation)
Noida, Uttar Pradesh

Job Summary

This is a SIAM Platform Tool Administrator position, and we are looking for candidates with prior experience in ServiceNow Administration.

As a ServiceNow administrator, your duties are to design, develop, build, and customize applications or provide support responsibilities to end-users of the software. You administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency.

Key Responsibilities

Qualifications

Bachelor’s degree in computer science or related field.

Relevant Exp. 2 - 6 Years

Mandatory Skills
  • Experience in Admin, Configuration & related activities in ServiceNow Platform.
  • Knowledge of ITIL processes.
  • Advanced problem-solving ability.
  • Good Communication Skills

Good to have
  • Certified ServiceNow Administrator Certification.
  • Fair understanding & experience in the platform upgrades will be preferred.

Detailed JD

Candidate should have good Admin/configuration knowledge of: -

  • Incident, Problem, change, Release and Knowledge Management, Asset management and CMDB, Service Portal, ServiceNow mobile app, integrations
  • Understanding of client scripts and business rules.
  • Understanding UI Actions / UI policy / Access Control Lists, etc.
  • Understanding workflow of various modules and triggering of various events
  • Understanding of system logs
  • Import/Export of data for different modules
  • Understanding of ITIL Concepts

 

Skill Requirements

Qualifications

Bachelor’s degree in computer science or related field.

Relevant Exp. 6 + Years

Mandatory Skills
  • Experience in Admin, Configuration & related activities in ServiceNow Platform.
  • CSA Certified.
  • Knowledge of ITIL processes.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve

Good to have
  • Understanding of the Web Technologies like XML, HTML, Java Script.
  • Overview of Mid server configuration & troubleshooting.

Detailed JD

Candidate should have good Admin / Configuration / Development knowledge of: -

  • Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM, Service Portal, integrations, ServiceNow mobile app
  • Writing UI Actions / UI policy / Access Control Lists, etc.
  • Hands on experience with client scripts and business rules.
  •  Troubleshooting mid servers.
  • Overview of different integrations like LDAP integration and Overview of Web-services.
  • Retrieving complex reporting’s based on user requirements
  • Working on system logs
  • Import/Export of data for different modules
  • Managing/ movement of update sets to move customization from Dev. to Production Instance.
  • Monitors and reports on progress in completing projects and accomplishing goals.
  • Collaborate with various cross functional teams to define and determine integration requirements.
  • Drive organization to improve data integrity for company-wide analytics.

 

Other Requirements

Qualifications

Bachelor’s degree in computer science or related field.

Relevant Exp. 5+ Years

Mandatory Skills
  • Experience in Admin, Configuration & Development related activities in ServiceNow.
  • Expertise level of understanding of ServiceNow is required.
  • Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
  • Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

  • Fair understanding of content management, developing ESS Page.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

Good to have
  • Extensive knowledge of JavaScript and
  • Familiarity with SQL, HTML and CSS.
  • Knowledge of XML and structural programming concepts.
  • Experience on non-ITSM modules e.g., ITOM, ITBM etc.
  • Experience in Solution design and architecture design.

Detailed JD
  • Working on UI Actions / UI policy / Access Control Lists, etc.
  • Developing ESS page- Content Management
  • Writing various Server side scripts using Script Includes.
  • Configured License Management module for necessary Compliance check.
  • Used ACL’s for controlling the security mechanism in Service Now.
  • Domain Separation and designing the Process and data flow within various domains.
  • Developing Composite Service Requests within Service catalog Module.
  • Responsible for the technical specification and implementation of the SNOW integration.
  • Develops the technical solutions, implements them and performs the component integration tests.
  • Understand the business needs and the needs to standardize processes and build this into the design.
  • Understand the large-scale thinking and approach needed for success of the project.
  • Leading platform upgrades.
  • Configuring complex reports
  • Debugging of system logs
  • Monitors and reports on progress in completing projects and accomplishing goals.
  • Collaborate with various cross functional teams to define and determine integration requirements.
  • Drive organization to improve data integrity for company-wide analytics.

 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.