Administrator - Access Governance
India
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Job Description
Administrator - Access Governance
Hyderabad, Telangana

Job Summary

Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist

Key Responsibilities

Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist

Skill Requirements

Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist

Other Requirements

Job Summary Responsible for administrative task on Salesforce & Siebel production environments Principal Responsibilities: (Essential Functions) · Resolves Tier 1 escalations for Siebel, Veeva Application related issues · Maintains server tasks on Siebel, Veeva application servers and reports any outage of service · Liaises with Helpdesk Managers ensuring bugs identified at the Helpdesk level are documented and communicated to Configuration Specialists for debugging · Assists Tier 1 team in identification, analysis, diagnostics and resolution of Siebel, Veeva issues · Liaises with C3i departments (i.e.: Helpdesk, Rollout, Professional Services) § Provides assistance in coordinating the implementation of new support environments § Performs auditing and analysis to ensure optimal performance of production environments § Provide operational and maintenance recommendations that increase customer satisfaction. § Working Hours: As per business requirement and project needs Job Requirements Skills · Excellent oral and written communication skills · Excellent organizational skills · Works well in a team setting · Strong understanding of CRM related technologies Education/Experience · Bachelor degree in Information Technology, Computer Science, a related discipline, or equivalent education and experience · CRM (Siebel, Salesforce) certification a plus · 1-3 years Siebel, Veeva administration experience · Experience with Siebel, Veeva Pharma preferred Designation: Technical Specialist
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.