Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Dallas, Texas

Job Summary

 The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.

Key Responsibilities

Deliver world-class IT support to onsite and remote end users\r\nIndependently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed\r\nSetup and monitor high-priority executive meetings utilizing collaboration and AV services\r\nProvide smart hands support for network and voice services\r\nProvide recommendations regarding new technologies to better support all executives, and users\r\nPerform regular walkthroughs to provide proactive support to high visible individuals\r\nActs as a resource for IT projects and initiatives in other functional areas as needed\r\nReceive and respond to incoming requests in a timely manner including occasional after-hours support.\r\nFollow set procedures for logging, reporting, and statistically monitoring desktop operations\r\nPresent the facts transparently to promote collaborative solutions\r\n

Skill Requirements

Deliver world-class IT support to onsite and remote end users\r\nIndependently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed\r\nSetup and monitor high-priority executive meetings utilizing collaboration and AV services\r\nProvide smart hands support for network and voice services\r\nProvide recommendations regarding new technologies to better support all executives, and users\r\nPerform regular walkthroughs to provide proactive support to high visible individuals\r\nActs as a resource for IT projects and initiatives in other functional areas as needed\r\nReceive and respond to incoming requests in a timely manner including occasional after-hours support.\r\nFollow set procedures for logging, reporting, and statistically monitoring desktop operations\r\nPresent the facts transparently to promote collaborative solutions\r\n

Other Requirements

Deliver world-class IT support to onsite and remote end users\r\nIndependently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed\r\nSetup and monitor high-priority executive meetings utilizing collaboration and AV services\r\nProvide smart hands support for network and voice services\r\nProvide recommendations regarding new technologies to better support all executives, and users\r\nPerform regular walkthroughs to provide proactive support to high visible individuals\r\nActs as a resource for IT projects and initiatives in other functional areas as needed\r\nReceive and respond to incoming requests in a timely manner including occasional after-hours support.\r\nFollow set procedures for logging, reporting, and statistically monitoring desktop operations\r\nPresent the facts transparently to promote collaborative solutions

 
Maximum Salary (US):  68000
Minimum Salary (US):  42000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.